Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Cannot add a music folder so cannot play any music....nice product. Error message says: "Reason: The computer "XXXXXXXX" cannot be found. I have a Microsoft Surface Pro 3. When I orginally installed Sonos after purchasing my Surface, Sonos worked great. Then a few days later when I tried to play music I got an error saying "XXXXXX folder cannot be found". So I went into my Settings/Music Library, deleted the path, and added again. Then got the error message "Sonos was unable to add the music folder XXXXXX folder cannot be found". My diagnostics #: 4360058.
The connection to Spotify is lost over and over again when I try to play songs on my Sonos system. It happens again and again. Sometimes it manages to play half a song, but then stops. It goes on like this for days. Some days it works. Some not. Diagnostics no: 3735414 I have a Netgear CG3700 modem connected to an Airport Extreme 802.11n 5th generation and extended wireless network with an Airport Express 802.11n 5th generation. Bandwith is 100mps. Please help, I have had this problem for a long time now. Best regards, Per
Hey folks, Pretty sure I've tried everything here but thought I'd give it a whirl. I've owned a Play 5 and Playbar (both in separate rooms) for about 6 weeks. They've worked perfectly wirelessly and been great. Yesterday my Play 5 stopped showing up on the network and isn't working on the wireless network. These are the things I've tried: [b]- Moving closer to the router - Nothing - Setting up again through different controllers - Nothing - Resetting the Play 5 and set up wirelessly - Nothing - Resetting the Play 5 and setting up using the Ethernet - works, but when you try to set it up on the wireless (1 ft from the router - Nothing) - Tried resetting my router - nothing[/b] It's also worth noting that the entire time my playbar works across the wireless with no problem at all. Is it just that my Play 5 wireless needs to be returned? Thanks, Alf
Help, We have a Sonos Bridge and 3 Sonos Play:5 speaker setup. Each Play:5 speaker is connected to the network (either wired or wireless), but all keep cutting out, but the controller still shows the music as playing. Other issues are the Sonos Play:5 units keep disappearing from the controller and will reappear after about 10 minutes or so. This also happens with the library, one minute it can read/browse the library, next it can't. Can someone please tell me why this is happening. Thanks
My Sonos system has power and all my speakers and sub are currently working with sound. When I open the Sonos App it won’t connect to my WiFi any more. I have never changed any WiFi settings. The app worked fine until today. Any suggestions? I don’t have a bridge nor is any of my speakers connected via Ethernet Already reset my router Closed Sonos app and reopened Turned WiFi off and then back on
I've spent hours on the phone with Tier 1 and Tier 2 engineers form Sonos tech support and do not have a resolution. I'll be disappointed to return the Sonos system, but it's useless to me without a subwoofer. I figured I'd give this board a shot in hopes that someone out there knows a fix. I connected the Play Bar no problem. But the sub will not connect. If I plug I directly into my wireless router it connects, but once I unplug it and go back to wifi, it won't pair. Sonos can find it, and when I push the button to connect it recieves the signal, but it WILL NOT pair with the play bar. Again, I've spent hours on the phone with tech support and they are at a loss, so any "easy" fixes probably aren't right. I need to think outside the box here!
Hoping someone can help. Have had Sonos for 3-4 years problem free(other than from drop out when the internet is getting used hard). Bought a 3 initially and a boost as have a big house. Added another just over two years ago and then a gen 5 about 12 months ago. After the app update last week I lost the kitchen 5 and downstairs 3 rooms with just the bedroom 3 near the modem left working. I’ve tried rebooting, reconnecting, resetting the controller, changed the sonosnet channel from 11 to 1 etc. the only way I can get the two non working speakers to work is to plug them in to the boost one at a time. Anybody have any ideas. Getting a bit frustrated. Cheers
In some other subjects in this forum I did findr references to [url]http://#.#.#.#:1400/support/review[/url] and [url]http://#.#.#.#:1400/status/tracks_summary[/url] Are there any other webpages available at port 1400 of the Zoneplayer? (or any other ports) Are there webpages at the CR100 and CR200 as well?
My sonos play 3 was working fine (about 2 months old). 2 days ago it stopped. the light is flashing green. I've tried switching power on and off. I've re-set my wifi router but still not working. the sonos controller on my PC is not detecting it. any idea as to what I should do? thanks in advance. Simon
I experience intermittent audio dropouts with the Playbar on Dolby Digital 5.1 broadcasts. I do also have the Sub and two Play 1 speakers setup as surrounds. I have an LG 55LA7400 connected via an optical cable to the Playbar. The dropouts occur sporadically and last 1-2 seconds. You can watch a TV show for a 30 minutes or more with no dropouts and then randomly hear a few at random times for the rest of the show. Now, when I check the Sonos app using my iPad, iPhone, laptop etc., it does say that it's receiving DD 5.1 audio. Also, if I change the audio to stereo then I don't have this issue. I really love the TV and the soundbar so I'd like to get this resolved if possible.
I’ve experienced a lot of signal dropout this week. I’ve successfully rebooted the router, one Play3 and soundbar, and updated the app. But one Play 3 is stuck: Play/Pause button flashes green, if I press it I get an alert jingle, then flashing dark amber light, and the system doesn’t recognise the speaker. I’ve tried both rebooting and resetting - what do I try next? Many thanks for any advice
Hello Recently my Sonos PLAY:1 has stopped working with Spotify. It started by saying it was losing connection to Spotify completely, now it's now playing broken parts of songs and skipping some completely. I'm using the Sonos app on iOS and using the Spotify iOS app and neither are working, can anyone help? Also, other people seem to be able to use their Spotify accounts on the same Sonos system with no issues Thanks
Update - 11th June 2021:BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Therefore, we can consider this issue closed. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly.Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care.Update - 7th May 2021:BT have issued a new statement:“We’re aware that a very small number of customers are experiencing an issue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. BT will be rolling out an update to all devices later this month. We’re sorry for any inconvenience caused.” Original post - 22nd April 2021:Hey everyone, We’re aware of an issue affecting Sonos us
All of a sudden, my 2 Sonos Ones are not showing up in my Airplay list. I have not changed anything and they were working fine a couple weeks ago. I have tried power cycling them. I have seen this exact issue on multiple boards and the answer is always that it’s “odd”. How can it be odd if it is obviously happening to people on a fairy consistent basis? Sounds like a Sonos issue that should be addressed.
Hello *, today I would like to provide and share some information, findings and "heuristics" about working STP settings for my Sonos installation that's cabled for all (20) but one player device (PLAY:5) and two SonosNet wireless extenders (CONNECT) with structured CAT 7 home network cabeling infrastructure. The Sonos spanning tree is absolutely stable with no STP TCN messages / no topology changes. Each cabled player is connected to a Cisco SG300-52 managed switch that plays the role of the Root Bridge for the Sonos network. Even while the following params are derived from the SG300-52 settings, they may be adapted to switch hardware of other vendors, too. My Sonos network works fine without any drop outs, network broadcast storms or configuration issues including a zoo of heterogenous controllers by utilizing the following settings: [B]Global Settings[/B] Spanning Tree State: Enable STP Operation State: [COLOR="Red"][B]Classic STP[/B][/COLOR] BPDU Handling: Flooding
Since about a week i'm unable to play any radiostations with TuneIn. I've tried removing my favrorites, selecting some other stations and reinstalling the app, but nothing works. Both my Android phone and the iPad show the same error message when i select a station. The error that i'm getting is 'unable to play the radio station'. My Playbar is grouped with two Play 3's and work just fine when i use Spotify both from within the Sonos app and the Spotify app. Diagnostic information: 1153689468
Hi....have been looking at wireless headphones to listen to Sonos. My Sonos network uses wireless...so I don't want/able to ethernet my Sonos. So, with that information, does anyone of you successfully use wireless 'over the ear' headphones with Sonos. I'm particularly interested in ones tha use 'Kleer Technology' as it appears that it offers CD quality. Was looking at the Sennheisrr RS 180, but it seems that conflicts with Sonos, which is disappointing. It would be good if Sonos could have an approved list of wireless headphones that work well with Sonos as they do for routers. Or maybe, they could do a partnership with Dr Dre Beats when they go wireless. Alternatively, they release their own branded pair......which ever route, I just want to buy a pair that works with Sonos at high quality.
I have my beam connected to my Samsung TV via HDMI cable to ARC port. Things work fine generally but every couple of days the beam will loose the connection to the TV. Sonos app says it detected a connection issue with the TV and tries to fix it but to no success. Every time this happens the only way to fix it is unplug power to the beam and it will reconnect after the reboot. This is very annoying especially since now i have to do these multiple time in a week. unfortunately every time this happen its outside of the support hours so i cannot talk to anyone for support. Do other people see similar issues? is there any fix to this at all?
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