Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance. I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution. I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.Having read a bit on the web and in this foru
Up until yesterday I’ve been able to play SiriusXM on my SYMFONISK IKEA lamp through the Sonos app on my iPhone. The app still plays Amazon music just fine but SiriusXM returns “No selections are available”. I have tried Restarting the Sonos app Restarting the iPhone Power cycling the lamp Removing and adding SiriusXM back within the Sonos app Removing the Sonos App and reinstalling Restarting cable modem/router This started yesterday and still continues today. The “No selections are available” message shows up throughout all of the options within SiriusXM, Live Channels, On Demand, Recent and Favorites all display the same error almost immediately. I’ve checked https://status.sonos.com/ and all of the services seem to be operational. The SiriusXM app on my phone continues to play music (not through the lamp), the Sonos app is unable to play anything though. Hopefully I’m missing something obvious. Sonos App Info Version 11.1 Build 56076060 Associated Product 10.0.0.152 Sonos System In
I’m posting this in hopes of saving someone else from the hours of frustration I’ve endured to resolve this issue.From the time I set-up my Arc + Sub + Surrounds system in July with an Asus RT-AC88U router (connected to Fios Gigabit internet) it has worked without issue. I’ve used Asus Smart Connect with all settings at default. No problems with the S2 app and no problems when I upgraded to an iPhone 12, other than the loss of Trueplay support, which continues to be a problem. (HELLO Sonos! Anyone home?)Then I recently upgraded to the RT-AX86U using same Smart Connect default settings and, initially, all seemed fine. But soon the dropped connections started. I’d reboot and the Sonos system would connect for 10-30 minutes, then lose wifi connection again. Meanwhile, all other wifi devices in my home worked just fine--the Sonos was the only problem child. I did all the troubleshooting I could, then called into Sonos support and spent almost 2 hours with a tech rep trying every potential
I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent. Very frustrating since all I play is from YouTube Music. Diagnostic 291296562.
So I have owned my play 5 about a month, never had any issues, was set up to my WiFi within 15 mins after I opened it and I have never had to touch it again until today. First Sonos app cant find my sonos system on my PC. So I try the sonos app on my phone. Still no luck. So I reset it to set up a new system on WiFi. The play 5 cant find the wireless network, I then set the speaker up via ethernet which works fine, with the ethernet cable still plugged in I go to advanced settings in the app to setup wireless connection, put the WiFi password in and it still will not connect to the WiFi. Things I have already tried at least twice... Remove speaker power for 30 seconds then plug back in. Reset router Unplug and reset router Tried set up from PC App and from phone app Any help would be great...
Hello,With the recent 14.12 S2 Update there is a bug in the sub settings when using Trueplay, and I've pinpointed the problem. I wanted to pass along this information to the company to ensure that the specifics of the issue are known.It’s likely that most people may not notice this, or bother asking Sonos about it, but this is a real difference between 14.12 and the previous versions.My current setup has an Arc, Sub(Gen1), and 2 Play1's. Using a white noise generator to review these differences. I'm controlling the sub settings on my iPad Pro while recording on my iPhone 12 Pro Max. I've run Trueplay twice since the update, and get the same results both times. Both Trueplay runs were with my iPhone as my iPad Pro does not have support yet. Once updated to 14.12, you are prompted to re-run Trueplay. But Trueplay has a bug in this new update. I tested the frequencies with Trueplay On and then Off without changing the volume on the App. The only setting modified is the "
Had Sonos with spotify for years - no problems (same setup as now and same internet distributer and same modem+router). The last few weeks I have had a ton of problems with skipping tracks mid-song and jumping over tracks. I have a 100/50 mb connection and a Netgear R7000 Nighthawk router and perfect wifi everywhere in the house. I use a sonos connect that distribute the signal to my two sonos 3 speakers and when connected also my sonos 1. Moreover i have connected my NAD amplifier and my B&W speakers in the living room as a last sonos unit. I had read endless threads on the "skip/jump" subject the last few weeks and tried, what I believe is almost every possible solution presented in the forums (I even made my broadband distributer reset everything a reconfigure the modem the supply)... but still I have that problem. The only thing that is "new" is a chromecast 2 I bought, but I have double checked that "guest mode" is disable, as I understand this might cause problems. I have sent a
After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.
I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or sometimes just after some time has passed, the One loses its connection to the network and I have to reconnect it to my WiFi using the cable. Is there a remedy for this?
Hi! Not sure whether this is a question or a conversation starter... I got error 900 trying to add the music library on my Synology NAS to my Sonos system. It had been working flawlessly in the past, so I suspected it had to do with a recent update I'd made to the DSM operating system on the Syno. Now running DSM 6.1, for the record. I then found that I'd tampered with the Windows file service after installation and set the SMB service to only allow clients supporting SMB2 and up. [b][i]That's what caused the issue![/i][/b] Setting the SMB service on the Syno back to SMB 1 and up solved it. Which leads me to ask: will Sonos consider updating their samba support to a more recent version? With time, surely new network devices will rely on the more recent versions of samba..?
Background:Family Room: AMP w/Sonos ONE (pair as surrounds)Backyard: Connect(gen2)Asus RT-AX82U/AX5400 RouterAfter installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.The only thing working right now is the family room because it feeds audio in from the TV.Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude. Thanks!
Hi all I'm posting here as a final hope. I have a set up of:1 x boost1 x beam4 x play:11 x play:32 x One SL1 x One1 x Sub I moved into my current house in January, moving in with most of the speakers and adding the 2 One SLs.The house isn't massive, but it is old. And has a mixture of walls between rooms that vary from a single bricks thickness to an absurdly thick 20 inches (of brick and stone. Like I said...old house!) Due to the walls the house kills WIFI. I have cable broadband with download speeds of up to 220mbs if within a few feet of the router. However if you move to the adjoining room (beyond one of the 20 inch walls) you'll be lucky to even pick up the WiFi, not least achieve any respectable download speeds. So I've installed a netgear orbi mesh, with 3 access points in the 'dead zones'. WiFi now works perfectly well, as does the 2 hue hubs I have (1 hub for each floor, every room in the house is equipped with hue). I also have ring door bell and a couple of their cameras t
So I have a playbar hooked to my television. I often want to have TV audio on other speakers in my house, e.g. listening to the football game while i'm out on the patio. I'm having frequent audio dropouts for a fraction of a second, occurring every couple of seconds. The audio on the playbar continues uninterrupted, but there are dropouts on the other speakers. I'm assuming this is probably a network interference issue. I have tried both Wifi and boost setup, changed the compression settings, tried all the different channel settings and can't get it to stop. I am not having any issues with playback from other sources, including audio from a line-in to a connect amp when played throughout the house. It's just the audio from the playbar. Not necessarily expecting anyone to know exactly what my problem is, but I don't even know what to troubleshoot next once i've tried all the things i mentioned above thanks
Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th ofNovember, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).I have tried to factory reset the speakers and reconfigure them but without success.I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.
rest of my system works okay, but when try to access any radio station over the last few days keep getting there was a problem connecting to TuneIn Error log below Monday, June 24, 2013 - 8:07 AM Greenwich Mean Time : Dublin, London Unable to play 'Absolute Radio' - the connection to TuneIn was lost. Monday, June 24, 2013 - 8:15 AM Greenwich Mean Time : Dublin, London Unable to browse music - there was a problem connecting to TuneIn. Tuesday, June 25, 2013 - 10:22 AM Greenwich Mean Time : Dublin, London Unable to browse music - there was a problem connecting to TuneIn. Wednesday, June 26, 2013 - 12:03 PM Greenwich Mean Time : Dublin, London Unable to browse music - there was a problem connecting to TuneIn.
Cannot add a music folder so cannot play any music....nice product. Error message says: "Reason: The computer "XXXXXXXX" cannot be found. I have a Microsoft Surface Pro 3. When I orginally installed Sonos after purchasing my Surface, Sonos worked great. Then a few days later when I tried to play music I got an error saying "XXXXXX folder cannot be found". So I went into my Settings/Music Library, deleted the path, and added again. Then got the error message "Sonos was unable to add the music folder XXXXXX folder cannot be found". My diagnostics #: 4360058.
I'd like to see the ability to disable SonosNet and use only wired ethernet, where appropriate. We've had some issues putting a zoneplayer in the equipment room, where there is very strong Zigbee and Wi-Fi Signal strength. We've had to place the zoneplayers in remote rooms and feed the line level audio back to the head end via baluns over Cat5. If those Zoneplayers could have the SonosNet disabled, we could just use ethernet, if a remotely-located bridge could convert sonosnet and transmit over the ethernet network , so long as that bridge was hardwired on the network.
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