Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi guys, I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists. I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub? I’ve checked my Sonos Arc, One and Beam and none of them has this issue. Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got? It’s not a cheap device and I don’t want to compromise on its quality. Thank you all!
Our restaurant has two Sonos 5 in stereo mode with a Sub, and then 2 separate Sonos 1. We constantly have problems with speakers dropping out and dont know how to fix?We have a Sonos BOOST. We also use a Sonos Connect to connect a digital music player. Toggling these or the speakers on and off doesnt seem to help. Maybe its a Wifi issue? But I checked and every speaker is on the Boost network. Its maddening! Any advice much appreciated Diagnostic: 362934694
I’m having an odd problem with the resume button not working. I mostly listen to Scala Radio on my Play:5. If I pause it, then after an interval of time (15mins or longer is my rough guess) then pressing the resume button on the speaker has no effect. Using either the desktop app or my phone’s app, hitting the ‘play’ triangle results in the error message "Unable to play Scala Radio - station not found"If i navigate through to “Sonos Favorites” then the same station starts up fine.I’ve tried resetting the speakers (ie turn off, remove from power, leave for 10 mins, plug back in) and removing Scala from my favourites - no difference.Other inputs (for example Spotify) seem to resume just fine. I mention Scala Radio in particular as they recently changed their delivery method from TuneIn to PlanetRadio - so I don’t know if that has a bearing.
On 6/15/22 between 7 and 10 pm I wasn’t able to connect to Napster either through browsing or showing any search results. Tried unintalling and reinstalling with no impact. All other music services seemed to be working fine. Apple almost always finds and appears in search results above Napster but occassionally Napster doesn’t appear to be working at all for a period of time. This usually corrects itself. This was rare that Napster wasn’t connecting for the entire evening which is why I tried the reinstallation. Search of Napster & streaming on my phone was working fine during the same time period. I actually thought that maybe Sonos had dropped Napster as a supported service but this doesn’t appear to be the case.
So watching tv last night and all of sudden the my two one surrounds went out of sync with my arc/sub. I’ve had my setup for a while now and have never had an issue. I powered down everything and restarted my router and the problem seems to have gone away. Just hoping this doesn’t become a regular thing. I’m reading a lot of people are having issues after the last 14.6 firmware. My system is now on 14.8.1. Anyone else having a similar issue?
I hook up the HDMI cable that came with my Sonos Arc from the soundbar to the eARC HDMI on the TV. my sound settings are set on the TV:sound output: HDMI eARC HDMI eARC Mode: AutoDigital Output Audio format: AutoDolby Atmos Option: selectedand when I try to play Netflix content with the Dolby Atmos symbol (higher tier Netflix subscription) all I see is Dolby Multichannel PCM 5.1 on my Sonos appWhat am I missing? What else I can do? Thanks for all the help.
After the latest update, my Sonos system will not play the first 20 seconds of random songs in a playlist. And, no, they are not Sonos-created playlists; they are well-played custom playlists that never had this problem before the update. And it’s not a problem with the songs themselves. I can go back and start them over and they play fine. Also, it does this regardless of the cross-fade setting.I submitted diagnostics, #1574392379.Thank you
After updating to S1 my Sonos system worked as usual by following an update to version 11.2.3, build 57381090, my play 5 Gen 1 will no longer connect. I’ve tried all the solutions as per the app to add a missing product, including the factory reset on the speaker and powering down router and hard wiring the speaker with ethernet cable.I’m left with the mute and dash button flashing green.Given the CEO of Sonos gave a written assurance that the old speakers would work with the new software, that must mean i’m due a new speaker from Sonos as clearly this is not the case.Anyone else with this problem?
Greetings!Beam (Gen2) ist connect to Samsung TV UE75 HDMI Arc Port (HDMI2).Beam works nicely as streaming device for music.Here’s the issue: on the TV setup, the audio output device switches every few seconds from HDMI (Beam) to the internal TV speakers, back to HDMI, back to internal…For the few seconds, when the output device is HDMI, Beam works and sounds great.Any ideas?TV and Beam are on the latest software releases. Both have been rebootet. The HDMI cable in use is the one which came with the Beam system.Thanks a lot in advance and best regards!Joachim
HelloIn a large room there are 3 stereo pairs of Sonos One speakers.They connect via Wi-Fi and there is a PC with Windows 10 connected via Ethernet to the router. There is iTunes streaming music from Apple Music via Airplay. When I start the music all speakers sound good however after a while they gradually becoming out of sync and thus echoing. The speakers are brand new.Could you please help how can I fix this problem? Thank you!
All of a sudden, my 2 Sonos Ones are not showing up in my Airplay list. I have not changed anything and they were working fine a couple weeks ago. I have tried power cycling them. I have seen this exact issue on multiple boards and the answer is always that it’s “odd”. How can it be odd if it is obviously happening to people on a fairy consistent basis? Sounds like a Sonos issue that should be addressed.
My Sonos system has just started playing every song in Apple Music playlists twice before moving to the next song when I’m shuffle mode. I updated my system yesterday to version 14.8 (build 68329170), not sure if this is what caused the issue.
Every time I use the tidal application to synchronize with my Sonos system it constantly gets out of sync after some music. I then hear the music playing in the speaker of my smart phone. It is not a problem of wifi since all my sonos devices are connected with ethernet wires. In addition all my devices are 3rd generation Sonos. I never have a connection problem on any of my devices in the house, I never have an internet cut, I have an ultra-fast connection (400 mbps / s), I have a recent smart phone ( galaxy s20), I never have a synchronization problem with Tidal with any other device except with sonos. It started from day 1 (be since the purchase of sound systems in summer 2020). The Tidal app is up to date, my android phone is up to date, the sonos app is up to date. I contacted Tidal Tier 2 technical support and they told me that there is absolutely no problem on their side and that I should contact the Sonos team.
I am beyond frustrated with this issue and its been on going from what I can se in the forums. I tried everything from using Sonos support, deleting accounts and readding them. I cant get Sirrius to be stable for the life of me. I have gotten all the error messages and have dozens of screen shots. For Example: Unable to play 60 Outlaw Country - the song is not encoded correctly Sirrius XM unable to connectUnable to play Unsupported digital rights management system.I have Sirrius Platinum and my system is set up correctly given I can play Apple, Amazon, Pandora and all the other services. And Sirrius use to work without an issue. I’ve called support a few months back and we changed the network channel. I actually bought an updated router and have plenty of bandwidth. It’s just not stable. I see other have had this issue and it goes way back and I’ve tried everything on one answered thread that was supposed to fix the issue. Any ideas out there? Thanks
In my living room, I have a Sonos Arc with a Sub and 2 xPlay:1 for surround. Recently I’ve noticed that the system appears to loss the bass. The sub is still part of the Living Room when I look in the Sonos app. If I turn the Sub off in the Sub Audio option, then I can hear the bass increase as it’s now coming from the Arc.I’ve taken some diagnostics, hopefully someone can take a look and tell me if they can see an issue.Diagnostic: 2074324410When this happened yesterday, I had to remove the sub from the room and add it back in to fix it. Is there a quicker way to resolve it while I await a response from Sonos?
website (https://www.sonos.com/en-gb/shop) crashes every time I try to shop with message "Application error: a client-side exception has occurred (see the browser console for more information)."(https://www.sonos.com/en-us/shop) does not appear to have the same problem. But I need to purchase in GBP as I live in England.
I bought Pro-Ject Debut Carbon Turntable a few months ago, It was working perfectly until recently when the speed switching button stopped working properly. Instead of changing speed, now that button will simply switch the turntable off. Its incredibly frustrating as I just bought a number of 45s. I have tried everything I can think of but Im pretty clueless on this. Can anyone help?
Hi all,My setup: Beam (Gen 2 - updated to latest version) + LG OLED B7 - connection ARC.I have this soundbar for a couple days now and there are a couple of annoying issues which maybe you guys can help out, please?Issue 1: Volume goes up/down “too quickly” when using the TV remote - When I use the SONOS app, I can put the volume up or down 1 point at a time, this seems to be fine, but when I put the volume up or down using the TV remove then it seems like it goes up 2 or even 3 points at a time with a single press. EG: the volume is a bit low, then I press volume up just once and now it’s just a bit higher than I would like to. I actually had the opposite issue with my previous Bose soundbar 500 where I had to press the volume up 4 or 5 times for the volume to go up significantly.Issue 2: I’m now unable to use any Bluetooth headphones with the TV as it always defaults to the SONOS Beam! I select my Bluetooth headphones, the sound connects to the headphones for a couple of seconds and
So getting very frustrated with radio keep dropping out, this is on various Sonos devices and using TuneIn and Global player app. Uninstalled it all yesterday and guess what once back on within a minute radio dropped out.Any ideas please, using a Sonos booster and have good broadband along with a mesh system so at a loss Thanks
Morning all. Have a robust Sonos system that rarely presents a problem but I do have an ongoing problem with the Sonos app loosing the connection to the Sonos system when being used outside. Just to describe what we have ….. a number of devices on S2, all hard wired, all up to date and nearly all feeding in-ceiling speakers. There is also a small S1 system of 2-3 devices upstairs. Also hard wired. Also a Port feeding a large Pioneer AV amp to a 7.2 system outside speaker system … Evid 6.2’s and B&W PV1 SW’s. Works really well. The wireless network is a Netgear Orbi system with 4 satellites. One in the kitchen and one hard wired in the shed to cover the garden. The mobile is a Sony Xperia 1 III connected to wireless and signal seems very strong. But whilst it runs nicely 80% of the time, it then looses connection and no control of any devices is possible. I cannot say for sure but it seems unlikely the wireless signal would be the problem. The distance between each satellite is ma
I just received my Sub, and as many other people I got disconnects between the Sub and Playbase.Before calling Sonos Tech, I want to try some things myself, and the first option that I want to dive into my own 5Ghz network.As fas as I know, the Sub and Playbase communicate via an ad-hoc 5ghz channel, and I want to be sure that that ad-hoc channel does not interfere with my own 5ghz network. Maybe its a useless thing to try, but at least I want to do it.How can I see or set the Frequency the PlayBase and Sub are using for talking to each other?
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