Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Added a Playbar and Sub to my existing Sonos network last night. Everything went fine as usual, but when making adjustments to the TV and Playbar setting with regards to how they respond to the volume button on my Verizon FiOS remote control, one of the instructions was to go into the Sonos app and adjust the Room Settings. To my surprise when doing so, I discovered that setting is no longer there. After researching online, I learned that the Room Settings option is not available/visible to Sonos users who are in the beta program, and Hat I'd have to leave the beta program and update the software in order to get that option back. So I logged into the Sonos website and left the beta program, but when I tried updating the software, it failed. I tried updating from my PC, my Sonos remote, my iPhone and my iPad and they all failed. After looking through posts in the Sonos support community, it appears as though this can only be resolved with the help of a Sonos tech. Please hel
Hi, I have an iPhone 7 running the latest iOS 11.4.1, and just updated the sonos app. Now whenever my phone goes to sleep, the music from my iPhone library stops playing. Tried sonos e support, no resolution. Tried phone support, same result. I have a sonos play1 and 5 with a bridge. Have never had this problem. Re boooted everything and re installed the app, same problem. The only other devices I have at home are a tv and a ps4, so interference should be minimal. To those in the community who berate people asking questions that “have been answered over and over”, I’m looking for help, not attitude.
Is anybody else experiencing this. It only started happening yesterday and I have had my Beam for about a year. I have the Beam connected to my Samsung Smart TV using HDMI (ARC) and it happened when I started a YouTube video through the TV YouTube app. There was a loud buzzing noise over the audio. At first I thought it was a TV problem, but I switched to the TV speaker and it was fine. When I switched back to HDMI the problem persisted. I also unplugged the HDMI from the Beam and plugged it back in but the problem persisted. After rebooting the Beam (by removing and reinserting the power cord) the problem went away. However it has happened at least 3 times over the last 24 hours. It should be noted that if I stream to the beam over airplay while in this state the buzzing doesn’t happen. Also the Beam is in a surround setup with a Sub and 2 Sonos Ones. As it just started happening I wondered if it was due to a software update or something.
I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet. I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
Today I ran into a problem. I rebooted the playbar to the factory settings, and when I try to reconfigure, the application requires access to my location. If I refuse to grant access, I can’t set up my playbar !!!!! Starting from iOS 13, SONOS requires the provision of a geographical location via the GPS of your phone. If you refuse to provide access to a geographical location, you cannot use the product that you bought. It turns out that Sonos put forward an ultimatum to me. Want to use a player, we need to know where you are! But this is a violation of my rights. When I bought the device, the use agreement did not contain information that I must provide my location to use the product.I am going to go to court. Because I believe that Sonos illegally restricts me in my right to privacy. If you want to join the lawsuit, write me a message. I admit that when selling a new device, Sonos may require certain conditions from the buyer, but when Sonos forbids me to use the device I bought ea
Sonos has suddenly stopped working with Apple Music, telling me that I need to renew my Apple Music membership and to do that by going to Apple Music and clicking on View Apple ID from my Apple Music account. My Apple Music membership did not expire though, it's still active and I can use it as normal, except through Sonos. I have clicked on View ID as directed, restarted iPad, deleted and reloaded Sonos app, logged out and back into Apple Music, restarted iPad to no avail. How do I fix this?
I understand this has been covered and fixed before. However, IHeartRadio channels are cutting out again, usually for about 10 seconds at a time. It seems to occur about every couple of minutes and has been going on for the last 3 weeks now. I just submitted support diagnostics (Confirmation Number 379500762). Please advise.
We have a sonos 1 and two sonos 5 currently. we have set them up EXACTLY as per the instructions. We have exceptionally high internet speed. We have connected our spotify. Despite updating the sonos (about twice a week as the sonos tech nerds seem to screw it up every time). It NEVER works. it will play for 3 or 4 minutes then immediately cut out. Or one of the speakers decides not to play. Or the phone or iPad being used as a controller tells us that the music is playing but it is not. Sonos is proving to be one of the worst products purchased, its adverts suggest interruption free music, whereas in reality it cuts out constantly. Absolutely unacceptable. Any help would be appreciated considering the ludicrous amounts charged.
Spotify keeps dropping out when playing through the Sonos App. I keep getting the error message "the connection to Spotify was lost". I've been using this set up (2 play 1's stereo) for a few months now and have never hand a single problem or drop out or lost connection. I haven't changed anything to my set up and now its basically unusable. After doing a number of full power cycles to all components including modem and bridge the problem is still occurring. When I play music from my iTunes library through the sonos app the system works fine. Please help! This set up has been perfect up until now any advice would be much appreciated.
Disappointing not to have delay compensation in Play 5 so I can listen to my expensive stereo system with Connect at the same time as Play 5. Big echo between the two. I didn't see any warnings in the sales information. I feel like this was not disclosed. Can this be fixed with a software update? Or do I need to return one of the components?
Immediately installed the Groove service. Unfortunately Sonos keeps losing the 'groove' connection every 45-60 seconds, and skips to the next song. Unusable right now. But i trust this will be fixed. Note: This conversation was created from a [url=http://ask.sonos.com/sonos/topics/groove-music-now-in-beta-on-sonos/replies/15953030]reply[/url] on: [url=http://ask.sonos.com/sonos/topics/groove-music-now-in-beta-on-sonos]Groove Music now in Beta on Sonos[/url].
I use apple music among my family members since it has an ability to provide "clean" songs. Bought sonos to replace my bluetooth speaker at home. I was surprised to see that if you play an apple music song via sonos app then it disregards the "clean" content play back and it play with explicit content. Songs that are not played on public radios are excluded from apple music content but sonos completely ignores that. I am returning my sonos sound bar. Shame on Sonos. Anyway to achieve this?
I understand that build 58178180 was supposed to address the underlying issues with the Arc bass issues, but it doesn’t appear to have done so. It has made it better as you can see according to this thread, it has not solved the problem: https://en.community.sonos.com/home-theater-228993/sonos-arc-muddy-bottoming-out-bass-6842379 However, now that Sonos support has been limited due to layoffs, where do we stand? It’s readily apparent the issue persists according to this video: However, this YouTuber is testing frequencies that most Sonos purchasers aren’t going to be doing, but it does highlight that you have masked the issue and not solved it. Myself, I’m watching movies at a normal 20-40% volume will hear some muddy bass compared to previous products like the Playbar. You don’t hear it always but it does occur, and it’s very frustrating when you expect an $800 soundbar to perform at least equivalent to it’s predecessor and it fails to do so. I expected a Playbar
We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connec
Hopefully I'm missing something very obvious... I had linked my Spotify premium account as soon as Ver. 7 was released (during the beta actually). Now I cannot see any of my Sonos devices in the Spotify app. Further, in the Sonos Advanced Settings/Music Sources (Mac app) there is no option for 'Control Sonos from Spotify'. I assume that's because I already set it up? But it's not working. Thanks for your help!! Adam
I just got a Sonos One (Gen 2) after reading that Airplay was finally working well with it. I was hoping to use it as my speaker when streaming video from my MacBook Pro, but have been hounded by audio issues–even with it connected via Ethernet to my Airport. The audio cuts out if paused for more than a few seconds. The easiest fix has been to go to Volume in the Menu Bar, switch the output device to something else and then back to Sonos. It's a pain to have to do this over and over. The audio comes back without much delay. I noticed that there is a substantial delay when I go to unpause music that's been paused for a bit as well, but not as bad as when unpausing Netflix or Youtube. The audio also cuts out in minute drops every now and then, which probably just comes from AirPlay sucking up my shitty wifi's bandwidth as I've read in other posts. Given all the other unresolved issues I have read about and the hassle that was setting this up over the phone since the app's automated set
I've had Sonos for years. Just recently, the speakers get out of sync from each other. I've ungrouped and regrouped the speakers. I've powered down all internet and electronic devices. I can get them back in sync but it only lasts for a few hours then they go out again. Can you help?
I am having an “echo” sound coming from my Sonos One speakers that are in surround sound mode with my sound bar. I have them grouped and they have been this way for a long time, I have done a truesound calibration a couple times, it will sound good for a day or two and then I notice an echo coming from the One speakers again. Can someone help me, please?!?!
I have tried to turn off my alarm that i have set for 5 pm daily. I press the stop button and it stops briefly the volume drops and the rises to the setting that was set. The only way to stop it is to uncheck it in alarms. When I recheck it, it comes back on again. Just started tonight. Any help?
So I’ve been having issues with song playback for sometime now and it only happens when my iPhone is locked. When unlocked the tracks playback just fine... but the moment it locks the songs continuously skip. Serious pain in the ass! Music is streaming from my phone. Thoughts anyone?? WiFi is fine and full coverage around the house, 3 rooms with different speakers + sound bar and sub. Runs through a Sonos bridge which is directly connected to my router. Only happens when phone is locked, no other time.
Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!
Hi, I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows: YouTube Music → Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.) YouTube Music → Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.) Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music? Cheers!
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