Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

25,649 Topics
119,885 Replies

baseggio Avid Contributor III

I'm not sure how my connectivity is working

Answered

We're having some interior painting done, which meant unplugging some things. The way my Sonos system has reacted is throwing me for a loop. Here's my setup. The router is in the family room. Connected to it via Ethernet is a Bridge that was added after most of the components. Also in the family ro...

Serge hol Contributor I

Sonos geen wifi

Question

Kan de speakers nog gewoon bedienen, maar alles waar de app internet voor nodig heeft, werkt niet meer. Wifi is gewoon goed. Op een andere telefoon werkt het prima.

VillaKostaMera Contributor I

Sonos play 5 stops playing without ethernet

Question

Two of my Sonos play 5 gen 2 only works when they are connected with Ethernet cables to the Sonos boost. I just bought them and I’ve never got them do work. What could be the problem? The other speakers works just fine. The system in total has 6 play 5 (gen2), 2 subs, 1 playbar and 5 play 3....

jcclark41005 Contributor I

Play 5 2nd gen won't connect to wifi

Answered

Play 5 2nd gen worked for 4 months now won't connect to wifi router. It works fine on ethernet. Diagnostic submitted 636326807. Thanks in advance.

kirk54 Contributor I

Sonos AMP dead

Question

Ive sold thousands of pieces of Sonos gear in my career. This is the second "dead" Sonos AMP i have installed in the last four months. You guys losing it?

adrianco Contributor I

New Sonos Amp continuously restarting

Answered

It was working fine for about a week, streaming and using the phono inputs. Now it goes through a continuous cycle, flashing white light, some relays click and it powers off completely, then on and does it again. It’s not showing up as a room most of the time, but is there briefly at some point in t...

sudiphore Contributor I

Sonos Playbar mount with Sanus sinking

Question

I've the Sonos Playbar mounted to a 60 inch TV with Sanus mount but it keeps sinking despite following the instructions. Weight seems to be within the limits of the Sanus mount. Any suggestions on what I may be missing or doing wrong? Sanus mount I am using https://www.sonos.com/en-us/shop/sanus-p...

Fredriq Contributor I

radio wake up alarm replaced by sonos signal

Question

The selected radio channel can work fine for days but is suddenly replaced by the sonos signal. This occurs randomly. I have numerous times cancelled the wake up schedule and replaced it with a new but the same problem occurs. Any ideas?

StevenEserin Contributor I

Sonos skipping

Question

Sonos skipping the end of tracks, or from the middle. Its been going on for months, both audio books and music on my phone.. ive submitted countless requests but nothing ever changes. I need more players for other rooms but i cant buy another sonos because of the skipping.. So one last try. Report n...

MaxR Contributor I

Beam refuses to group with Play1s

Question

I successfully set up my Beam and 2 Play1s. However, when I try to group the Beam with the other 2, the following occurs. 1. The Beam doesn't output audio. 2. After about a minute one of the Play1s stops playing audio. The app is clueless to this of course. I have tried full factory resets on all...

Michael Falletta JR Contributor I

Sonos app skips to next song before the current one has finished playing

I just got this system set up and have only noticed one issue. I have the Play 3's and they are connected with the bridge. When I'm listening to music using the Sonos app i've noticed that before a song fully finishes it skips to the next song. I can't seem figure out wants going on. I'm guessing it...

camillo777 Headliner I

Beam playing without sound

Question

Right now the beam says playing in the app but no audio sound. Can you just take a look and tell me what is the problem? Diag is 801211941 Thank you It is crazy that the app does not say any error just the icon plays but there is a problem.

up2early Contributor I

Songs cutting off 5-10 seconds early - Google Play music on Android

Google Play music on a pair of Sonos On, different rooms - Google Pixel 2XL - running latest OS, updated Sonos app and up to date Google play music. When connected to Sonos songs end early, 5-10 seconds. This just started and is driving me crazy! I updated the Sonos app yesterday. I have rebooted ev...

WendyM Contributor I

Unable to add the shared folder \\PCNAME\\folder to your Music Library (1002)

Question

I am so fed up with Sonos. It cost a fortune for the equipment and we haven't had it stable for a day yet. I have tried disabling firewalls, getting a new router, turning off every electronic device in the house and then turning them back on as described. Windows is set up to allow media streamin...

lornski Contributor I

Muffled sound

Question

My Sonos Play 1 sound has suddenly gone very bad. Just out of the blue. It sounds dreadful and muffled. Please help. I tried clicking the diagnostic link in previous threads but link was broken.

barneywlh Contributor I

Alarm only chimes

Answered

My radio alarm has started only playing sonos chime. New problem in the last few days. Zero recent changes to my set up, including no WiFi changes or other devices nearby. How to fix?

toby wenham

Sub cutting out intermittently

Question

I noticed an issue recently when playing PS4, with Sub dropping out and sound was weaker. I have Playbar, Sub and two rear play 1's (these aren't on unless we watch movies). It has started when watching TV, any ideas would be great as its very irritating with a significant drop in sound quality unt...

CraigR65 Contributor I

sonos chime instead of music on alarm

Question

I see this has occurred for a number of users, however I even have a situation where my alarm is already active and playing internet radio, and a second overlapping alarm is activated, but with the Sonos chime, even though I must have a connection to the internet

lucran Contributor I

Line-in problem with my 2 play 5

Question

I just bought a new Play 5 two days ago and try to use it with my first one as my PC speaker. I connect the first play 5 with my PC using a 3.5mm audio cable, and groupe the second one. Only the one with audio cable can work and the other one doesn't work. This is happened only when I use line-in...

sclancy217 Contributor I

Purchased Used Connect Amp - seems dead

Answered

I bought a couple used Connect Amps from a local shop and I cannot seem to get any of them to turn on. I purchased Sonos brand power cable but I do not see any light (white or green) or feel any power running through the units. Is there anything I can do to verify the units are in fact dead?

jh529 Contributor I

loud static and not playing anything from my samsung tv

When I turn on the tv there is a very loud intermittent static sound that comes out of the sound bar.

greggarthursimpson Contributor I

Sonos Connect Drops of Sonos Network

Question

I have a Sonos Connect that drops off the system after playing about 4 songs. My Play3 stays connected as does my bridge. I have followed all the suggested solutions: removing the connect and re adding, etc. Any advice?

TLeicester Contributor I

Connect out of sync!

Answered

Ive just received my Sonos Connect. Have connected it to my Devielet Dialog via an optical cord. The Devielet are slightly out of sync. Is there a way of correcting this?

jerryavd Contributor I

Static with multi room Airplay

Question

If I airplay to a single speaker(Sonos One) it work good. But when I select more than one speaker with either the phone Airplay or with the Sonos app grouping, the music cuts in and out with static.

Stoney Contributor III

what does group cast failure mean?

Answered

My diagnostic submission to Sonos technical support indicated my system had a group cast failure. Does anyone know what this failure means?

1
2
3
4
5
...
1026

Page 2 / 1026

JimsPOV earned the badge Carving it out I
JimsPOV earned the badge Almost Famous
Oiv earned the badge Meet and greet
pendragon58 earned the badge Meet and greet
nmrose earned the badge On Tempo I

View all "Badges"

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

×

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. You can always change your cookie preferences in your profile settings. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies