Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

13,532 Topics
66,580 Replies

pozzello Trending Lyricist I

ZP100 serial port has only 3 pins?

Question

I've read some posts here about connecting (with bus pirate) to the Zp100 serial port, but they all seem to refer toa 4-pin serial port. the unit I'm looking at has only 3 pins at that connector? Any ideas? thanx

impudentoyster Contributor I

lost connection to spotify on my connect

Question

I have successfully installed and been using a new sonos connect fir over a month. A week ago it started saying connection lost on my phone and coworkers phones. I have tried all of the trouble shooting, I am at a loss.

jovern Contributor I

Playbar not showing in app

Answered

I’ve been using Sonos for about a year with no issues. In the last week my playbar is no longer showing in my app. My wife has sonos app and hers is showing. I’ve deleted the app and reinstalled. Not sure what else to do because it works just fine on one phone, but not the other.

andy_9 Contributor I

attaching cd player

Question

attached CD player, marantz 6006 to sonos connect via phono plugs, using line in source. getting intermittent play on speakers. any ideas please?

egauthier Contributor I

Speakers have disappeared and can't get them bak

Question

I have a Sonos Beam and 4 Sonos Play 1's. It was working fine for over a year, but now everything except for 1 of the Play 1's has disappeared from the controller. Please don't tell me it is my router or wifi. Everything else in the house (computers, tablets, several FireSticks) are all working...

unclefeathers Contributor I

volume keeps changing intermittently

Question

Play 5 speaker, iPad Pro, Spotify, .... volume will randomly drop to just above mute for ten to twenty seconds then come back to previously set volume. Sometimes it is constantly intermittent and sometimes it is once a day. I have changed out routers. I have fiber optic internet with high speed...

Doug_32 Contributor I

Spotify "Unable to Browse Music"

My setup was working fine for years and suddenly is "Unable to Browse Music" via Spotify. This is happening on both the desktop app (MacOS) and on my iPhone. I recently set up an Alexa dot, which was also working fine, but that's the only change I've made recently. I've restarted everything, reauth...

ThomasBr Contributor I

sonos 5 gen 2 will not connect to wifi

Answered

For some unknown Reason, one of my Sonos 5 speakers suddenly disappeared from the Sonos app. Turns out that WiFi connection doesn’t work anymore. Tried to factory-reset of speaker, ( didn’t work! Speaker did not reset to factory default at all) Tried reset of router, didn’t work. connected speaker...

PAMallon Contributor I

Wifi connection unreliable

Question

Sonos regularly dropped off of wifi, or more typically couldn’t connect in the first place. I tried deleting the Sonos Controller app and reloading. Reloading appeared to work (received and verified account email, and got this “connected to Sonos system” screen, but when I pick ‘done’ it just goes...

Mexicanbandit Contributor III

Delete a room/speaker

Answered

How do I delete a room and move the speaker to another room?

Comicrph Contributor I

Fire Alarm

Question

A fire alarm randomly went off on all my Sonos speakers at 130am for no reason. I do not have them linked to a fire alarm system or a security system of any kind. I have two echo dots 3 play ones and two play threes. Is there a setting I need to look at?

cstefka Contributor I

Unable to connect for update

Question

Diagnostic code 807142434 My app will not allow me to update. I get error code 30. I have unplugged it all several times to no avail. My songs play but skip to the next song before the first song is complete. Please help! I recently upgraded my service with Suddenlink and they installed a new r...

eddieanthony Contributor I

Sonos and HomePod latency issue with AirPlay 2

Answered

I was extremely excited to update my Sonos system today after I read that the new 9.0 update was bringing AirPlay to Sonos finally! I currently own two Ones, two Play:1s, a Playbar, a Sub, and three HomePods. This update meant I could finally use my HomePods and Sonos system as one, cohesive exper...

marty123nyc Contributor I

Samsung TV Connection Frustration

Question

Upon initial setup when I purchased the Beam I easily connected it to my Samsung TV but it was not perfect. There was an audio sync issue that I overlooked where the voices were off from the sound and it was not seamless to control the volume with my other remotes but i was relatively happy and very...

Thclark Contributor I

Beam will not connect to Play:1's for surround

Question

Need some help, tried everyone else's suggestions in previous posts with no luck. There isn't any interference nearby, a total of 6 WiFi devices in my den: Wireless access point, TV, phone and the 3 Sonos speakers. Tried: Factory resetting multiple times on all devices Setting up surround after th...

petridish38 Contributor I

AirPlay 2 intermittent loss of sync

Question

Hi all! I have several Sonos speakers around my home and they are hardwired to my router using cat6 ethernet cable. This post pertains to me using AirPlay 2 from my iPad/iPhone to play the same media on multiple Sonos speakers around my house. I have checked as best I could for other posts related...

lmackedanz Contributor III

Still having issues with TV audio when Play One grouped with Playbar

Question

I have a set up with a Playbar connected to my TV. I also group some Play Ones with that Playbar to allow my TV audio to easily be heard in my kitchen without having to turn the Playbar up significantly. I continue to run into issues where the TV audio will cut out in the grouped speakers. It has...

bumble Contributor I

How to stop crackle/ static on sound bar

Answered

Can someone tell me how to stop the crackle/ static noise on my sound bar hooked up optically in front of LG C7P? Seems like a lot of people having this problem and theres no fix. diagnostic #8262397 .

jrubintu Contributor I

low surround sound L/R play 1

Question

Here’s what I have: 2 play 1s 2 wired-in bose speakers 1 sonos amp The issue that I’m having is the left and right play one speakers have very little noise coming out of them. It’s almost nonexistent. All the speakers are grouped into one volume control. Anyone know the solution?

Max P Sonos Staff

Is your music cutting out? Or are your players disappearing from the app?

Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. https://www.youtube.com/watch?...

cuttyone70 Contributor I

trueplay ipod touch 7th gen

I was wondering I cant find the trueplay function on my 7th gen(ios 12.3.1) ipod touch.I upgraded from ipod 5th due to the ios software incompatibility

cannygirl49a Contributor I

how can i get a permanent solution to streaming music from my iphone to Sonos bar

Question

I have used Sonos support, changed my BT smart hub as instructed and the improvement has lasted about 7 days. I had no real problems over the years playing directly from my phone music library to Sonos but now Sonos is arbitrarily removing this service, I have had major problems. I really regret...

crookedmile Contributor I

Apps on iPhone won't connect to Sonos

Question

I've had constant trouble with connecting my iPhone with my Sonos setup since the very beginning. It seems every other week, for about 5 months now, I need to reset my Sonos Beam to connect with the Apps on my iPhone. I've provided diagnostic info multiple times, yet it never sticks. Is there a fix...

BluesDoctor Contributor I

iPad mini "outdated"?

Answered

Do I need to buy a new iPad to control my Sonos system?

FoMcK Contributor I

AppleTV audio output switching issue

Question

Greetings! l really enjoy Sonos. I have a Beam connected to an older Samsung via optical out (no HDMI Arc). I loved the sound so much I decided to purchase two Sonos Ones for surrounds. I added the Ones as surrounds, music sounds great. However, having some trouble with TV audio. I watched a mo...

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