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Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

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F.A.Q.

Diagnostic Reports - How do they work?

Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens w...

Ditte

started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...

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Why can’t we get BBC Radio 4 on sonos any longer? Or any kind of TuneIn radio.

How do I get new IPhone to connect to Sonos

I have had Sonos working using my old iPhone for 3 years.I recently upgraded the handset and have had nothing but issues with the Sonos connection.I have rebooted the router and reset the Sonos App many times.Sometimes it will eventually find my speakers only to drop them again the following day.I s...

Sonos system constantly loses connection to TuneIn and Sonos Radio

My sonos system keeps dropping my connection to Sonos Radio or TuneIn radio stations. Playback will stop abruptly, and when I go to restart it, the app will display a message along the lines of “Sonos has lost the connection to [instert station here].” Sonos will not reconnect to these stations fo...

Sonos Play 1 and 3 stopped working

Hi,My Sonos Play 3 and 3x Sonos Play 1s have all just randomly stopped working. I work in IT, I have a dedicated 2.4Ghz SSID for Sonos to use, all was working fine but randomly on occassions I see one speaker, then two, then none. I have CAT6 around my house and have tried connecting the speakers t...

Beam sounds bad

Just connected my new beam to my tv and feel I have been conned. The sound quality is very poor. I have a soundbar and a couple of play ones and they are brilliant.The beam seems to distort at very low volume and I am very disappointed, to the extent that I want to return it.Is this a common complai...

Sonos Five Grouping does not override surround sound setting for music

I am trying to play music from a turntable as line-in to a Sonos Five, and have the music play through all my Sonos speakers in stereo mode.***I have a Sonos Five speaker in one room with a line-in turntable (Den). In another room I have an ARC, SUB, 2 Sonos one SLs set up as surround. (FAMILY).In...

Cannot Cancel Sonos Radio HD

I keep trying to cancel Sonos Radio HD on my account. There is no “My Subscriptions” page to click on, and the link from the Sonos support page only links back to the normal account page. I’ve called Sonos support twice, and nothing has changed. I’ve tried on my phone and on my computer to the same...

Help with this please

Recently noticed system kept falling out. Shows no system on controller. Added BOOST hoping to help. No change.

Sonos is playing but no sound from any source

Sonos is playing, but none of my components is playing any sound. This includes my various speakers and my Port. Tried regrouping, made sure system was up to date, everything. Nothing works. Also tried different sources - my library, stations. In all cases, Sonos claims it is playing, but no sound...

im really quite angry about this

Hello, my Sonos system, purchased in 2017 and comprising a play 3 and two play 1s, needs to be reset and router likewise each and every time I want to listen to music.This is unbelievably frustrating - I have heard charges of so called ‘planned obsolescence’ levelled against Sonos.I hope this is not...

HDMI CEC Interference

Error: Another device interfering with HDMI connection. I just bought the Sonos Arc, connecting to my LG TV via HDMI ARC/CEC. When my cable box and roku are connected via HDMI, no sound through Sonos ARC. I can only get sound when I disconnect everything else, to include cable. Everything hooked cor...

shrill whistle coming out of the playbar

Hello people, Since I moved and plugged my play bar into my Samsung smarttv , it makes a Screeching noise as soon as I power oN. It is not related to the optical , because even if I removed it, the noise persists. (Sorry for my English) I hope someone can help me. Thanks

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