To homepage To homepage

Community
WelcomeAnnouncements207 Ask a question33
Getting startedWhat to get3333 Setting up Sonos8582
Voice control and smart homeAmazon Alexa and Sonos4515 Google Assistant and Sonos908 Smart home integrations365
Life with SonosWireless speakers4244 Components3275 Controllers & software6699 Home theater7866 Music services and sources7192 Music, culture & the industry316
Advanced & troubleshootingTroubleshooting22157 Advanced setups1849
Other language forumSonos Dansk forum106
Community feedbackCommunity feedback798

Create topic
Login

Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

22,157 Topics
106,672 Replies

When you subscribe we will email you when there is a new topic in this category

F.A.Q.

Diagnostic Reports - How do they work?

Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens w...

Ditte

started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...

22157 Topics

Recently active

Most replies Most views Newest first

Right channel of stereo pair stops playing & disappears from ‘Settings/System’ in the Sonos app.

Sonos,Please could you help diagnosing this problem?Diagnostics 630590368 & 281656925 illustrate I hope.Both players have fixed ip addressesRight player has a wired connectionBoth have wifi connection onWifi Channel 6 is being used (neighbours are mostly on channel 11)There are no other Sonos pr...

Sonos Roam bluetooth 'hiccups'

Sonos Roam connected via Bluetooth with iPhone XR with iOS 14.x.Sonos app updated, Roam firmware updated.I regularly experience what I call ‘hiccups’, that’s to say every few minutes, with Roam in Bluetooth mode, the audio interrupts for less than a second and than restarts.It happens on a regular b...

Sonos Play 1 ne s'allume pas

Bonjour, mon Sonos Play 1 ne s'allume pas après un court-circuit dans la maison

Since when did å, ä and ö stop working?

So since - I guess - att least a year back the Swedish letters å ä and ö are not recognized. Why? My Nas can see them, windows and Mac can see them. Sure I can get something like A Better Finder Rename and traverse the entire collection hunting for and renaming these songs. But why? This used to wor...

Sonos Sub Gen 3 crackling/static sound

Hi guys, I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I fou...

Sonos randomly muffled?

Playing edm music and my sonos randomly very muffled and sounds like something is vibrating inside of the sonos? almost how a car with a blown sub sounds, very disappointing as I thought Sonos made quality products? thought there was some fail-safe on them so things like this do nothing happen? bare...

Sonos Move - Battery light flashing red and battery lasted 8 hours

Hi community!I bought a Sonos Move two weeks ago approximately. First day of use the battery light flashed red and I visited the vendor in mu country (Chile, Sound Advisor), after a week the vendor says my Sonos don't have any problem, the problem did'nt apper in his lab .Today I had time to test a...

Sonos Sonance Outdoor Speaker Crackle/Distortion

Hi Sonos Community!!! What’s Crackin??? PUN Intended. I recently purchased two Sonos Sonance Outdoor speakers and hooked them up to Zone 2 of my Denon Receiver. They worked fine for two days. Crystal Clear and they sound Awesome! Makes my pool feel more like Vegas. On the third day, a couple of chan...

XM Radio

I am getting an error message when trying to connect to XM. “Unsupported digital rights management system”

Amp not connection to home Sonos network

I have a Sonos boost and an number of Sonos speakers connected to it, everything works fine. Now bought in-ceiling speakers plus amp.Not yet fitted and wired the in-ceiling speakers, but while waiting for the installers, decided to fit the amp into my hifi rack and register it with the Sonos Boost/...

Big Sur - can't play Music Library

Using my Mac Book with Catalina I have no problem; however, on the iMac which uses Big Sur, Sonos cannot play half of the songs in the Musiclibrary (which contains exactly the same songs on the two computers. Any suggestions?

Error Message Unable to Add Songs to Queue

I am trying to play a playlist with 224 hours of music but keep getting message saying unable to add songs to queue. I have done step 1 reset but that didn't work. Any suggestions? It seems disappointing that I can play this on my simple UE Boom but not on my flash Sonos Move device.

Roam speaker

I can’t get my roam speaker to hold a charge.

Page 2 / 887

View real-time service status

Sign up

Already have an account? Login

Login to the community

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. You can always change your cookie preferences in your profile settings. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies