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Advanced & troubleshooting
Troubleshooting

Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

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F.A.Q.

Diagnostic Reports - How do they work?

Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens w...

Ditte

started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...

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SOnos systems feels it's falling apart - random drop out, can't group speakers....

It’s as if my Sonos system has got a cold or something.it’s been working fine for some time; Sonos Boost hardwired to router, about 65Mbps internet speed, Sonos devices (mostly Play:1) in the same places in the house.Now we are getting:Random drop outs on speakers - just stops playing for a few seco...

SiriusXM Connection Drops

I see this is a recurring and persistent issue here, so joining the chorus of users who are having issues streaming SiriusXM radio via my Sonos system. I can usually connect and SiriusXM will play for an hour (if I’m lucky; it often cuts out much sooner) before the stream drops. Once the stream dies...

Paired speakers don’t play with other rooms

I recently paired two Play 1 speakers in my living room. These speakers work fine when I am playing music in that room alone. However, when I try to group the living room with other rooms in my house, the Living Room pair stop working. I have 5 Play 1 speakers in four rooms. The Living Room is the o...

sonos 1 keeps cutting out tried everything

Hi my Sonos in the kitchen keeps cutting out. I’ve read lots about set up and have 3 boosts (2wired) for my 13 speakers in the house. Sonos in kitchen is 5ft away from and other appliances and less than 20ft from a wired boost. Any ideas? My diagnostics report submitted is ref 1151083272

Beam Gen 2 - sudden full volume hammering sound

Hi everyone,Last week I got a Beam Gen 2 + Sub Gen 3 to replace my Beam Gen 1. So far everything's been running smoothly. Then today when I was listening to music with said setup while working a sudden hammering sound interrupted the music. The noise must have been at full volume despite the volume...

Sonons Beam crackle

As a good couple of folks before me on this forum, I’ve started to experience a crackle on my Sonos Beam. It seems it came up sone, with no real change to my setup no usage at particularly loud volumes (in fact the system is capped at 60% in the settings). It is showing up when watching through a TV...

Sonos Ignoring New Metadata

Bought a new 2 CD set with same name as old 1 CD. I deleted the old folders from my NAS drive, updated to be sure it was missing and then copied the newly ripped music to the NAS drive.The issue is that Sonos only brings up the old data, still thinks that one CD has 8 instead of 19 tracks and doesn’...

Room containing only Sonos Port stops

When I stream multi-room including my study (where the port is the only device) several times a day the music will stop in the study with no error visible in the app (but continue playing in the other rooms). when I check the app, the study is no longer selected. If I add the study back again it w...

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