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Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

  • 15,442 Topics
  • 74,431 Replies
Keith N
Keith N
started this topic

Diagnostic Reports - How do they work?

Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens w...
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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system? Here you'll find solutions to some of the most common problems. While this is a good place...
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Is your music cutting out? Or are your players disappearing from the ap...

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15442 Topics

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Llooxxlleeyy Contributor I

Stereo pair of 3's out of synch
Question

I have stereo pair of 3's which recently keep going out of synch.  I have to separate them as a pair, then pair them again over and over again.  Not great considering the whole point of sonos is being able to play on all speakers in synch!   Diagnostic 1455220261    

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19 hours ago
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xxalanxx Avid Contributor I

Legacy Gear
Answered

I think I know the answer, but just for clarification: If I gather together my legacy units and put them on their own network, will I always be able to cast to them with a compatible app provided I don’t update after May? I don’t use the Sonos App.

28 1
19 hours ago
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AMOAmir Contributor I

network bandwidth insufficient to maintain playback buffer
Answered

Hi all, So sorry for the repeat question but as I have another problem as well I thought it might be best to ask it separately. Basically, I do get the bandwidth insufficient error but also when I don't get that if I connect more than 2 play:1 speakers to a sonos boost it again goes off. Basically 2...

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1 day ago
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Steve_83 Contributor I

Speakers all drop out
Question

in the last week I have had to reboot the Play5 connected to the router almost every day, couple of days twice and once 3 times.  Support tell me Virgin Hub3 is the problem.  So why has this suddenly started?  The Hub3 has been in use for years, I’ve never had to do this many reboots.  Today the spe...

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1 day ago
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Cruicky Contributor I

sound
Question

Not getting any sound quality through the songs system sounds more like broken digital reception when switch to any other source ie CD sound is perfect 

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1 day ago
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kevinmichaelfloyd Contributor III

Connect:Amp cutting out
Question

In my living room I have a turntable and shelf speakers connected to it. Everything has been great but recently sometimes the speakers in the living room with cut out while the rest of the house keeps playing. The amp is connected to the rest of the network via WiFi. It’s pretty close to the router...

441 9
1 day ago
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avenger76 Contributor I

sonos port

Hey guys  one question I have bought the Sonos port  and I don’t know how to connect it, in order for my receiver the Denon 2600 could play musco Inter grating my 2 in cieling speaker. i have already connected wirelessly my other Sonos products in surround system my question is can my receiver that...

27 4
A
1 day ago
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JAW4321 Contributor I

sonos sucks
Answered

Once again I cannot get these over priced speakers to connect to an existing network . I have moved my speakers from my summer home (where they never did work because it is a line of crap that they work on a hotspot) back home and they will not connect to my network. How do I reset them as if they...

1380 31
1 day ago
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liamblue Contributor I

talksport cutting out
Question

unable to listen to talksport on Sonos, sound is cutting out every second"

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1 day ago
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Maggosplace Contributor I

sub doesnt work for video but works for music
Question

Hi there. I’m running a Sonos playbase, sub, and l+r via optical to a Sony tv which is running from Apple TV 2018 via hdmi. The sub doesn’t work via Apple TV streaming video (eg Netflix) but it does work for Apple Music via the same Apple TV. Does anyone have any idea why the sub wouldn't be working...

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1 day ago
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CaptainGeek Contributor I

Sonos complains about Spotify at work but not home
Question

I have a Play:1 and a Playbar at home, then I have a One at the office … I don’t have any issues using Spotify when I am at home but when I play something at the office it gives me the message to upgrade to a premium account and stops playback …    I’ve tried reauthorizing the service, I’ve tried th...

51 1
1 day ago
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andy625 Trending Lyricist I

Sonos One disappearing from app/network
Answered

I posted on here a few months ago about a connection problem we've been experiencing with our two Sonos Ones. They were originally connected on wifi, and I changed hem both a while ago to be cabled via powerline connectors. They initially seemed to be ok on the powerline connectors but then they sta...

272 27
1 day ago
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memo Contributor I

Sonos Play:1 connected but no sound
Answered

I have several Play 1 devices in my setup, some paired, and some not paired, and they randomly stop playing music, although they still seem OK (and appear to be playing) in the controller app. Unplugging and restarting the device solves the problem, but only temporarily. This happens on single devic...

91 6
1 day ago
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Ross_Edinburgh Contributor I

Sonos no longer connecting to media library
Question

Our Sonos system has lost access to our iutnes media library (hosted on a WD MyCloud NAS). It was working perfectly last week, but now insists that the media library folder is either not there or the password has changed. No configuration has changed with the MyCloud (it’s still working correctly; s...

49 5
1 day ago
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kfm1990 Contributor I

Port - do i need a receiver
Answered

Hello,   I had purchased the previous version of the Port (white) and set it up with my turntable.  While it worked the audio was extremely low no matter what I did.  Do i need to buy a receiver to set it up? Thanks

41 5
1 day ago
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joedavis44 Contributor I

Since around Christmas, my Sonos apps have been behaving strangely. Anyone else seeing this?
Question

First noticed over Christmas when the music would just stop playing for a while, then come back on.  Then I notice the app was “sluggish.”  When I would open it it would take a while for all the Sonos rooms to appear (I have 11).  Then my three older Play:5’s dropped off the app completely.  The fir...

15 1
1 day ago
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Ilya31 Contributor I

cancel Trade up
Question

Hello, Could any one please indicate if it is possible to stop Recycle Mode on a Connect AMP device.I have erroneously went too far with the trade up process as there was no warning message to indicate that once it’s done on the app the device is automatically set in to deactivation mode.I don’t hav...

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1 day ago
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Brenchk Contributor II

Blu Ray Player compatibility with Sonos Beam. Definitive.
Answered

Can someone please give me the make and model of a blu ray player that is compatible with the sonos Beam. I don’t need redirecting to another thread that leads me to about 100 other posts to sift through. I’d like just to be given the make and model of a player that I can order to play my dvds and B...

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1 day ago
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Fickle333 Contributor I

apple essentials
Question

Anyone else having issues with Apple essentials no longer showing up in the playlist search?

48 1
K
1 day ago
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priyak Contributor I

sonos stops
Question

Sonos play:1 keep stopping when music is playing on Spotify. 

11 1
1 day ago
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MjjW Contributor I

Move - issues with grouping and playback
Question

Hello.  I’ve got an issue with Move - If I commence playback when all players are grouped together, it will not playback on my Move, but will play on all non Move speakers in the group If I commence playback on the Move, and then add all other players to that group, then all will play the source mus...

111 10
1 day ago
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paul_m_smith Contributor I

Ikea Symfonisk Lamp Speakers As A Stereo-Pair Dropping Or Skipping Tracks
Question

I have a pair of Ikea Symfonisk Lamp Speakers as a stereo-pair which were purchased two months ago to replace a Sonos play 1 (which had worked 100% of the time and was reused in another room). The problem I have is that the Ikea Symfonisk Lamp Speakers stereo-pair keep dropping tracks or skipping t...

624 16
1 day ago
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User2006 Contributor I

Forced Updates Lawsuit

In case anyone is having the same trouble: I have been a Sonos user since 2006. In the beginning, the system worked flawlessly, but since about 2011 Sonos has had an aggressive mandatory update policy, even to the point of making older equipment obsolete. The last update rendered my 2 systems inop...

866 25
1 day ago
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nunù Contributor I

Configure Play 1
Question

Hi all, i’m tryng to configure two Player:1 with an Ipad and a certain point it ask me to connect to temporary Sonos Wifi, but it ask me a password that i don’t have.   thanks

8 1
1
2 days ago
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alistairjudson Contributor I

Sonos Amp line in 1.5 second delay
Answered

I have a Sonos Amp which I have my TV hooked up to as well as a turntable. I've recently moved house so I have had to set up my system again. After setting up the system again I have realised that there is a now a large delay between the turntable and the Amp (in the region of 1 - 2 seconds) This di...

1622 42
K
2 days ago

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