Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

14,167 Topics
69,237 Replies

ashishgupta01 Contributor I

firmware upgrade fair error 30

Question

I am having a challenge from Day 1 upgrading firmware version on my sonos beam and sonos one. I have orbi mesh system and i have read some sites that sonos face prolem upgrading firmware on Orbi’s. I always get error 30, need help if someone has faced similar issue

Jerofthewoods Contributor I

sonos move randomly turns on?

Question

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

Chuck_McMahon Contributor I

Unable to browse music - there was a problem connecting to...

Answered

I get this same error message when I try to connect to any Internet source (Radio by TuneIn, Pandora, Tidal). I can only connect to my local source of music. I DO have Internet connectivity on the laptop I am using.

mbabienko Contributor I

Sonos Connect to Russound to wired house speakers

Question

set upI’m trying to connect my house speakers (blue wires) to my Russound system and my Russound system to my Sonos connect, and then play music through the Sonos connect. My sonos app said music was playing but nothing was coming out of the speakers. I don’t believe I need to use my sonos bridge fo...

nol_smi Contributor I

Connecting Move to Peloton via Bluetooth

Question

So...I seem to be able to connect the Move to any device (iphone, etc.). And I can connect the Peloton to any speaker (headphone, etc.). And I can pair the Move with the Peloton. But, when I start a ride/stretch it says no device is connected. Anyone else have this issue? Is there a solution?

emcee Contributor I

Rooms Disappear

When I launch the App in the mornings, I often find some of my rooms gone. The rooms are labeled Living Room and Master Bedroom. If I close the app and restart, the rooms usually reappear. When I mentioned this problem in a Beta survey, it was suggested I submit diagnostics. So here you go: 49716780...

Poull Contributor I

Spotify skips to next song or stops playing, other sources work just fine meanwhile

Answered

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it sta...

Gein Contributor I

"Don't let me be misunderstood"

Question

Strange phenomena: when playing “Don’t let me be misunderstood” from Santa Esmeralda, using Spotify as streaming service, the introduction comes out distorted over my Sonos system. This also happens when using other versions of the song from Spotify. It does NOT happen playing this song from Spotify...

Loofah Contributor III

cutting out / dropping

Question

Diagnostics 1757633100 As with others, constantly dropping out while using sonos. Wi-Fi set to channel 1 and no interference according to analyser

speedyrite

Possible Playbase wifi card failure?

Answered

My setup is Playbase with two Play:1 speakers acting as surrounds. Noticed yesterday that there was no output from the surrounds when there should have been. After various resetting and experimentation, found that the whole setup now only works when all 3 units are connected via ethernet. All show...

geofffitch Avid Contributor II

Spotify Connect not working

Answered

As of today, Spotify is not connecting with any Sonos speakers. It just sits there saying "connecting" for a minute or so then stops without any message. Tried both desktop and iPhone apps, restarting speakers, etc. Diagnostics - 184834566 Geoff

mschlanz Contributor I

Controller phone wired usage

Question

Hi, I'm setting up a wired network in my home to all my Sonos devices. The problem I've been having is I can't figure out how to use the sonos controller app on my phone to change the music, volume, etc. I have ethernet adapters for my mobile device (we don't have a Wi-fi network in my home anymo...

Vasiliy Contributor I

i cant logging account in android app

Question

Hello, after update my sonos system i cant log in my account with using android app, i see that error - the email and pass didnt match with our records.... but when i loggin using browser it all correctly, please help mee

leo_coco Contributor I

Sonos One - Mystery on MAC address and most importantly disconnection after 24h

Question

I have disconnection issue with my two Sonos One. I reset the system, Here is the matrix info 1) Why the only inbound and outbound signals are on undefined devices whose Mac address is different than my actual sonos speakers ? (I have only two speakers at home). IMPORTANT NOTICE: The music is pla...

Christurley Contributor I

Connection issue

Question

My beam randomly will not connect to my WiFi. All other devices do ie phone, tv and mobiles. When I ask alexa to turn off lights I believe Google tried to cut in. My app can't find the device and my alexa app says its offline. I have unplugged and robooted with no success. What is your suggestion? T...

oafrenning Contributor I

Sonos SMB implementation (Error 900 when adding music library)

Hi! Not sure whether this is a question or a conversation starter... I got error 900 trying to add the music library on my Synology NAS to my Sonos system. It had been working flawlessly in the past, so I suspected it had to do with a recent update I'd made to the DSM operating system on the Syno....

thomasdahl Contributor III

Play 5 pair disappeard when ungrouping the speakers.

Question

The play:5 disappeard, when removing all speakers except for the play:5. After some time it returned but “had forgot” what it was playing. Anyone who knows why this happens? Diagnostics: 184949232

thecaretaker Trending Lyricist I

Howard 101 Missing from Sirius On Demand Section in Sonos

Question

In the Sirius option of the Sonos App I can view Howard 100 and 101 in the Live SectionIn the On Demand area I used to see both as well, but now I can only see Howard 100Can you bring back Howard 101 so we can listen to the shows on this channel on demandThanks

AJGinMUC Contributor I

Songs Connect box is unresponsive: All 4 Ethernet lights blink non-stop as soon as the power supply is connected!

Answered

I have enjoyed my Sonos Connect box for more than 6 years. No issues in the past, until a few days ago. Without any obvious cause, the Sonos Connect became unresponsive and all attempts to recover it have failed. I have tried restarting the controllers/apps, switching ports on the router, restart of...

njs Contributor I

Surround sound and sub constantly drop out

Answered

My surround sound and sub constantly drops out. diag#138259397 Please advice.

PetBys Contributor I

Trouble installing a second hand Connect

Question

Hi,I have bought à second hand Connect but is unable to install it properly. I have reseted it several times With no luck.If I have it connected to my router it can be installed but the firmware does not get updated to same level as my other Connect. Se picuter below. It is in Swedish but my Connect...

Milkfloat Contributor I

How do I stop Deezer from continually skipping tracks?

HiI have used Deezer on my Sonos system for many years with few problems. In the last few months though, it has begun randomly skipping tracks. I have tried rebooting, logging in and out, changes channels but no luck. Streaming from my PC based library works fine. I can also use the Deezer app to b...

Wondawax Contributor I

701 error fix

I haven’t seen many solutions and it seems like others have the same issue we get time from time. It seems to occur when there is an interruption during updates or with our WIFI. We tend to get power blips, because we are at the end of the electrical service line. Here is what has worked for us: Ch...

michaelhodgsoneng Contributor I

mobile sim card routers

Question

Hi i have a netgear nighthawk m2 mobile router i am not having much success in connecting my Sonos speakers Has anybody any ideas? mike

zepedroalves Contributor I

spotify won’t connect to sonos

Question

Hi, after latest updates, I can’t stream from Spotify app in my iPhone or PC. I can still stream Spotify from SONOS app. Sometimes the connection works as I can see sonos room on Spotify app but usually doesn’t. Before latest sonos updates I had no issue with streaming from Spotify app. I have loo...

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