Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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After couple of times of switching from normalsound to really low quality-blown speaker likesound (only low frequencies) my play 5 is sounding like complete trash,and i'm completely furious as i have used it verylittle and is out of warranty of course. Has anyoneelse had the same unfortunate experiance? What can i do? Support offered very little help.
In my living room I have an Arc and Sub. The ARC is wired to the router. In my kitchen I have a Move. When I first set it up, I could connect the Move to the app no problem, however, after a while it disappears. If I shut off the Move, it will appear on the App as offline. If I turn it on again, it will appear and work fine. Its a bit of a pain to have to recycle the power everytime I use it. A couple of updates ago, it seemed like it was finally fixed and the move stayed connected.I did an update yesterday and now its broken again and I have to restart everytime I want to use it.Its docked when this is happening
Hello AllOld topic I know.I used a Linksys EA6100 for years, but it now struggles with range, signal strength and signal in general falls out. I wanted to upgrade within a reasonable budget (for my use) to a router with a usb3 connection. All the music I play is stored on a SSD HDD connected directly to the router. On the Linksys, I could index the entire 400gb music in one go, no problems what so ever, but with the new routers I have tried, nothing works. Anyone know what is wrong and what to do?New router 1: TP-Link AC1750 Archer C8 v3. It instantly fails out with “HDD has lost power or the path is wrong” weirdly I can index one artis folder no problem, but several. Not a chance.New Router 2: ASUS RT-AX56U. I did as told by disabling Airtime Fairness on both 2.4 and 5 GHz but it instantly goes into the same “your HDD has lost power or path I wrong”. I then tried the Merlin firmware with a hope that could help, but no luck.Anyone knows why the old router with crappy signal can munch i
I have a sonos one, beam, port, and move. Created one group, called it “all” and initially everything worked beautifully. But recently, it almost never works that all play. I can get two to play together and then turn off others and then the other two may play together. Really frustrated. Help!
Just as my Sonos Play:1 and Sonos Play:3 is setup in Stereo, og had the same intention with my new Sonos Roam.After Stereo Paring, they can stay paired for some days, but unfortunately, they keep randomly unpairing for some reason, and i have to start over again.The Roam unpairing can happen out of the blue, - or when network/power or something else do change. Though, my Sonos Play:1 and Play:3 keep being Stereo Paired. So Why Not the Same With Roam? I hope this will be fixed.
I/ve been running into issues setting up my new Sub (gen 3) and Arc that I got this week. I was able to set up the Arc without any problems, but when I try to bond the sub to the arc I get an error message (unable to connect). This happens after I set up the sub, connect it to the wifi, and then try to associate the sub to the arc. I’ve tried resetting multiple times (requires a factory reset) and it just will not work. During the bonding process the sub status light goes from bright blinking white to solid dim white. The name of the arc after has a (+ ?) after it, and I can remove the sub. But can’t try re-adding it until I do another factory reset.I’m using eero pro 6. I’ve turned off client steering and also forced the network to be 2.4GHz temporarily and none of this helps.I just created a diagnostic report 765914184.I tried contacting Sonos support but they apparently don’t offer weekend support (for a $1500 product is quite surprising) and don’t appear to offer email support eith
Another variation on what appears to be a very persistent and annoying complaint. (Diagnostics confirmation number: 938688458) When I first start listening to my Sonos system, songs in a Sonos playlist will play for a while (around two minutes) and then skip to the next song. After 10 or 15 songs have played, the skipping stops and everything seems fine. This is very reproducible but only happens after my Sonos system has been idle for more than 12 hours or so. It doesn't seem to matter if I use the iOS or Windows app. I’m running a Sonos BOOST wireless network for the various Sonos products, everything else is hardwired on a GE IPV4 LAN. Music is hosted on my Synology NAS, but I had exactly the same problem when my library was on a local Windows machine.For what it’s worth, this problem only cropped up sometime early his year. Absolutely nothing has changed with my network setup and it’s the same NAS hardware. If I had to guess, it sounds like some kind of network buffering issue to
Changed routers, lost all 3 devices from Sonos 1 app, nit compatible with 2 app. 2 x amps connected with Ethernet then showed up and converted to wifi - all ok. Sound bar is downstairs, stuck to a walls NR no chance of Ethernet connection and it will not appear. Tried the button press flashing orange light etc but doesn’t find it. Add a product doesn’t find it, etc etc - any suggestions?
Music stops playing from one speaker my stereo pair every couple of minutes and the others sound low/muffled
Hi thereI have Sonos play 5 speakers ( first generation I think) in a pair with a sub. They are all operated wirelessly, but I have a bridge plugged directly into my network with Ethernet. All have been working fine for several years now, but recently I have begun having issues with the stereo pair and sub. They play fine for five minutes or so, but then the sound from one speaker drops out entirely and the others are low and muffled. After about ten seconds or so everything starts playing fine again. It’s quite annoying. I have a tp-link AX5400 Wi-Fi 6 router running both 2.4ghz and 5ghz. The speakers are less than 10m away from my router and bridge with no walls between them.
Just got this TV a couple months ago and initially had the same issue but ended up resolving it by unplugging the one connect box and reconnecting. After a power outage last night the sound bar is no longer being picked up by the tv. Theres no damage to it (surge protected) or the TV. For some reason the TV picks up that something is plugged in to the eARC slot, but it isn’t giving power to it. Has anyone else with this neo qled set up found a fix for this? I understand that this is a fairly common problem with Samsung TVs. I honestly wouldn’t have bought the TV had I known it would be giving me this problem.
I have worked with Sonos techs on and off for over two years because my 8 sonos gen 1 speakers would constantly drop and skip and be generally a disaster. This was a new problem vs the 10 years I started collecting Sonos speakers. My diagnostics always checked out. I was ready to completely abandon Sonos. I felt like I was being forced into the new Sonos 2 system. I bought a fairly inexpensive sonos boost and that didn’t help either. THEN it occurred to me that the weak link was not the Sonos system or my high speed internet connection but the quality of the feed the stream service was giving me and sure enough it was.Amazon music skips stutters and drops but when I tried other stream services like Sonos Radio or Pandora or TuneIn or Spotify there were zero drops. Audio plays flawlessly. For me AMAZON MUSIC IS BAD NEWS AND GIVES ME A BAD FEED ON SONOS. I’m not sure if it’s a sonos thing or Amazon thing but currently anything else other than Amazon Music on Sonos is what works well for
HelloIn a large room there are 3 stereo pairs of Sonos One speakers.They connect via Wi-Fi and there is a PC with Windows 10 connected via Ethernet to the router. There is iTunes streaming music from Apple Music via Airplay. When I start the music all speakers sound good however after a while they gradually becoming out of sync and thus echoing. The speakers are brand new.Could you please help how can I fix this problem? Thank you!
HelloI have 4 rooms set up (4 stereo pairs SonosOne speakers, connected via Ethernet, Wi-Fi disabled)From time to time I can’t connect to one of the rooms from AirPlay and I receive “Unabe to connec to Room1” error message. I get the same error message on iPad and iPhone as well (iOS15.5).However I can connect and stream to Room1 via the sonos app.Sometimes this issue disappears for weeks then it comes back again and the problem is always with Room1 and via AirPlay. Do you have idea what can cause this issue?Thank you!
I upgraded to an IMac running Monterey, and I used the migration assistance to move my music library between the networked computers. I then used the ITunes export and import feature for Expertsapk to transfer all of my playlists from my old iMac to my new one.I then uploaded my new music location to my Sonos system, had it indexed, and was able to access my whole music collection. Imported playlists, however, were not included, and the system now displays "no selections are available" instead. I have kept up with all relevant discussions in the Sonos community, but nothing has changed thus far. I've updated my index, made new smart playlists, and built new playlists, but Sonos doesn't play anything.
Hi,My Move doesn’t turn on anymore after working perfectly. I went a week on holiday and upon return my move won’t turn on anymore. It have been sitting on it’s charging ring all that time.Therefore I think it’s definitely charged and I’ve tried every combination and fixes/resets I could find.The only thing I couldn’t find on the internet is the way the battery leds are flashing.These leds are orange solid for 5 seconds, then off, then solid 5 seconds and so on…It’s not the normal short on/off charging orange led cycle.I’m now trying to let it drain completely for 5 days, hopefully when recharging it will come alive again.In the meantime, anyone an idea what it could be?Thx,Bjorn
Since a long time my system is sometimes skipping to a next song for no reason. I have seen and read multiple threads about this problem over the last few years but there seems to be no solution. It happens when using the Spotify service in the Sonos app. Is this something Sonos is working on? Next to that it happens more than a few times a week that not every speaker is listed in the app. What could cause this? Another problem we’re experiencing is an unstable WiFi connection (on multiple devices, not just Sonos) which seems to be caused by the Sonos speakers. When I unplug all the Sonos speakers we don’t experience these problems. Every speaker we have (4 Sonos One’s and a Move) is connected to WiFi. How can we fix this problem?
Hi,This may or may not be because of new wi-fi setup, but I haven’t noticed it before: Tracks almost always skip from 10-20 seconds before end.Setup:SONOS Connect (wired, wi-fi off)4 SONOS One (wi-fi)1GB/1GB FiberOrbi AX6000 (RB850) Router + 1 satteliteEverything works. Lots of bandwidth, fast response from app, but about 20 to 10 seconds before end of track, audio dies. SONOS keeps counting the final 10-20 seconds of the tracks and then starts next track.I’ve tried:RestartReset and setup of new systemUPNP on and offReserved IP for all unitsSONOS Connect wifi on/wifi offOnly one layer of NAT: Fiber goes directly to Orbi router.Does anyone have an idea on what could be wrong?
Hey, I have successfully connected my Sonos to new wifi many times but for some reason I can’t get my Sonos to connect this time. The app doesn’t even see my network when I click plug directly into my gateway Eero, the one that’s conecto to my modem. I’ve factory reset my Sonos to factory settings a bunch of times. Doesn’t help.Also, under settings in the app, account and system are grayed out. Please advise!
Spotify doesn't work since 2 weeks ago. Everything else is OK (tidal, sonos radio, Tune In).I'm with the latest app version, have already re-authorized my spotify acount and did a router and wifi reset, with no solution. I can browse through albums and playlists, buy when I try to play a track it sends an error message and doesn't start. When using the native spotify app, it shows me the sonos speaker is available, but it doesn't connect. I have a Play:5 Gen 2Thanks,
This is a very large Sonos playlist of tracks on my NAS that I can’t seem to play any longer. It played fine for weeks before. Here are the steps I’ve tried:restarted router (twice) unplugged all Sonos components and restarted from scratch delete the NAS as a music source and re-added it smaller playlists still play fine
My new Sonos 5 connected to my turntable will not group play with my upstairs Symfonisk stereo pair lamps. Funny thing, is if I “remove stereo pair” from my “Main Room” group, the audio will start playing, but only from 1 speaker/lamp. It will then kick the other speaker to a separate room without me even doing it. This last time around it created its own room “Bathroom”. Wtf??? I’ve group played my line-in turntable with my 5 and my Living Room arc+2subs+2 oneSL surrounds. Group play works with every imaginable combination except Line-in and symfonisk. Any help would be greatly appreciated. My network is 1200mbps with Wi-Fi 6 mesh Further testing: If I remove stereo pair and then add stereo pair again, it works! But only for this session. And every time I trueplay tune the stereo symfonisks, line in group play stops working again! Extremely annoying.
Hi I have been a Sonos user for many years and had my existing core system in place for 9 years. Part of this system is a Connect that I use the line-out from to feed into another system. This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing. It has always been set to “Fixed” and operated perfectly.Now in the second system even with the volume in the second system set to max it is barely audible. The only change is the App.Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment. I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause. You have pushed me into the S1 sub culture now - how long is this going to resolve ? The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.The external device is an old Living Control (that to be honest
I have a Beam Gen 2 (and a pair of Symfonisks for surround), Nvidia Shield TV Pro and a Sony (XBR 65A8G). The setup is the Shield via HDMI to the TV, and the TV (arc) via HDMI to the Beam. In this configuration things work most of the time, but occasionally, the Beam gets into a state where it seems to get ‘stuck’ and outputs a noise that sounds like “dut-dut-dut-dut-dut” (rapidly and continuously) for about 20 seconds, and then it crashes/reboots (no longer controllable via the Sonos app, and the TV notices the absence and switches to its own speaker) and a few seconds later, it is back up (and controllable in the app, and the TV recognizes it is back). This happens randomly - usually when it happens it happens a few times in a row, but then won’t happen again for several days. It isn’t the content, as I can ‘rewind’ and replay whatever was happening when the crash occurred and it works no problem.I’ve tried different HDMI cables - problem persists.I’ve tried adding a splitter (HDFur
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