Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hello Sonos community. Im trying to setup Sonos in our products showroom on a separate VLAN to the rest of our gear. The setup is as followed Fortigate (Router) Netgear GS104E (VLAN Switch) Billion 7300 (Access Point) 12 Sonos components The address range the SONOS VLAN is using is 10.0.2.0-99 and Fortigate router has an Internal VLAN2 Interface configured to 10.0.2.254 with firewall rules to allow internet access on both VLANs. The VLAN switch is set to VLAN 802.1Q and I have set port 1 as VLAN1 (TAG), port 2 and VLAN2 (TAG) and port 5 as VLAN 1 and 2 (TAG) for connecting to the router too. The 2 VLANs works perfectly wine for Laptops and phones with the ability to share the internet connection between the 2 VLANS however the problem is when I try to setup sonos on VLAN2 it simply fails. I can see on the fortigate router in the DHCP logs that sonos devices are being assigned IP addresses in the correct ranges by comparing MAC addresses however I cannot PING
We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. Please feel free to contact one of our support technicians if you need any assistance throughout. Or you can ask the community for help. Quick Tips The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific error in the next section. Retry the update Try starting the update again from the Sonos app.If you control Sonos with more than one device, you can also retry the update using a different Sonos app. Reboot your router Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time. Rebo
Our system was working fine, but we had a power outage and now only one of our six total speakers will reconnect. We have tried to reset everything, tried unplugging and plugging everything back in, etc. but it still doesn't find the speakers. Any thoughts?
Had my system up and running for a few weeks. Today it couldn't access my music folder giving the error: Sonos was unable to add the music folder. Reason access to the shared folder //xxxx is denied. Please help.
Pair of Play 5 second gen have been paired and perfect for over a year. All of a sudden they both went silent and the LED turned solid green. Thinking someone muted them, I pressed the button on the play and it beeps and flashes orange a few times and goes back to solid green. I reset both of them and both lights returned to solid green. Both are missing from the controllers also. Safe to add them back into the system or is something else going on? The solid green light concerns me as opposed to the flashing green light for adding into a system.
I have 2 play 1 speakers. They run from a sonos bridge which is wired into my Orange live box via ethernet cable. I also have another access point in another room which is hardwired back to the bridge. I use Sonos mainly for my own library stored on an Apple Mac Pro. The whole set up is absolutely hopeless. Works fine during daytime but in the evening constantly drops out for up to an hour, fades comes back. I live in an old stone house with a fairly low download speed of around 5 mgb per second but I would not think the download speeds should make any difference as I play from my own library. I would appreciate any ideas on how to solve this issue.
I just bought a Play 1 as an open box buy from Best Buy, plugged it in, downloaded the app, got to the part of the setup where it said a Sonos network was created on my wireless network and to navigate to my iphones setting and connect to the new Sonos network. No such network was available in my iphones settings. Ok, so I attempt the alternative setup by plugging in the ethernet cable. Now the Play 1 just flashed the white light non stop. I tried unplugging multiple times, but got nothing but flashing white light. I then tried a factory restore, but it went right back to flashing white. I know my first problem was buying a open box buy, but is there anything else I can try to get this thing setup?
[b]Moderator Note:[/b] Please see [url=https://en.community.sonos.com/announcements-228985/upcoming-changes-to-on-this-iphone-or-ipad-playback-6826585]this thread[/url] for an update on this issue. Hi there -- I'm one of what it seems like many Sonos users who are still experiencing a pretty crippling issue: when playing audio from an iPhone, if the iPhone locks or sleeps, the audio will cut out. To date, it appears that the recommended solutions from Sonos for users who want to continue using their iPhones have been: (1) don't lock your phone or let it go to sleep; or (2) since it appears to relate to AirPlay, disconnect every possible device in your house that may have AirPlay connectivity. While I understand the team is simply trying to be helpful in recommending the two solutions above, they are quite impractical for a variety of reasons already detailed in other threads. What would be most helpful would be to fix this longstanding issue that fundamentally disrupts one of the
I've used EasyTag on my Linux machine to generate a number of M3U playlists. Most work fine in Sonos, but those which reference filenames or directories containing extended UTF-8 characters (é, ü, ß, etc) do not. These playlists work fine anywhere else I've tried (Banshee Music Player, UPnPlay Android app), and also the directories and filenames are accessible when accessed by other routes in the Sonos controller software itself. The Sonos software also has no trouble with UTF-8 in MP3 tags. Would it be possible for UTF-8 support to be added?
We have had some building work done and are trying to get back to normal. Having a few glitches on the network resulting in drop outs - I think I have located a now faulty CAT5 cable for a Sonos ZP (Loft) that was crapping everything out whenever plugged in. Draytek 2800 Router Netgear GS724Tv4 ProSafe 24-port Gigabit Ethernet Smart Switch (Set for STP and Bridge Priority of 28672) Most of the Sonos are wired back to the switch, the ones that aren't, and are running wireless are as follows: Laundry(L) & Laundry(R) Subwoofer Conservatory(L or R not sure) Alice's Bedroom Yet I have a lot Orange in the Matrix, and I did have a Noise Floor of 1000 on one of the units but I refreshed and it went. Any pointers where to look would be appreciated. Dave
I just got a Play 5 and hooked up a record player to the line in. I see the line in within my Sonos app and it looks like it is connected and playing, but there is absolutely no sound coming from the Play 5. I have also tried connecting my iphone to the line in and still did not get any sound from the Play 5. I also have a Connect Amp I use a line in with (for a TV) and that works great... So, I'm familiar with using the line in. I don't believe this is any type of user error on my part.
Since updating the App yesterday to V 8.3.1 one of my speakers has stopped working. It's still visible on the app and the app claims it is playing on all three speakers but it's not. Can't even get the "rogue" speaker to play on it's own using the app or Alexa command. I've tried re-tuning the speaker but the app won't even let me do that.
The latest update prevents my older iPad mini, which is running the latest iOS available for it (9.3.5), from working. The Sonos App now says I have to update my system software to work. This really angers me as that old iPad mini was our living room Sonos controller, which the kids used everyday, and now I need to either find a hack or buy a new device. Is there hack for either rolling back to the prior version of the Sonos software or making this work, as it did before the latest update? Thanks.
All, There are countless threads about the very obvious audio delay issue with LG OLED TVs and the SONOS ecosystem, but nothing has been done. After over a year of waiting and reading through SONOS community feeds nothing has been done even after one user got the CEO Patrick Spence involved. I have tried everything under the sun recommended by countless SONOS techs, but nothing works. The delay is unbearable, and I think after investing a significant amount of money in an ecosystem we all deserve some sort of answer. Will this issue ever ever be fixed or should I list my entire system for sale? I have an LG OLEDB7A wired via a nice optical cord to a PLAYBAR paired up with a SUB. I have tried tons of lip sync adjustments and NOTHING works. I have seen people recommending the purchase of an HDMI switch to fix the issue, but I refuse to spend an additional $60+ dollars on a system that should work seamlessly out of the box. Please blast all all of your issues and frustrations here
Has anyone experienced the "We've run into a problem. Try again" error message? If so did you resolve the problem and how did you resolve it? I currently am experiencing the error with Apple Music and a new Play 5 on all my iDevice including my iMac.. Though I have contacted Beta Support and they have been responsive to my questions they have been unable to resolve the issue. If someone has experienced this error with another streaming service it might help me resolve my issue with Apple Music. I have restarted, deleted the app, reinstalled the app removed myself from beta, readded my self to beta ..... with no luck. The odd thing is i have been able to play a couple of songs on Apple Music but hundred of other songs fail. Amazon Music Library and Google Music work flawlessly. Any thoughts would be greatly appreciated.
Hey All, Long time listener, first time caller! I have a whole bunch of Sonos speakers around my house (5x Ones, 2x Play:1, 1x Playbar, 1x Play:5) and absolutely love them. But occasionally, one of them will drop off. Meaning I can't play to it from the app or manually with the buttons on top. If I unplug from power and plug back in, it comes back online. I've probably had to do this 5 or 6 times since I got them in November. And maybe 2 or 3 times in the last week. Is this common? My WiFi is fair to good in the house, would a Boost help?
I've suddenly lost sound through my Sonos speakers/playbar when using AppleTV. I've unplugged everything and even decided it was time to swap out my old AppleTV for the newest one. I then swapped out my HDMI cord as well. No sound. I tried to watch something on Hulu through my AppleTV and there is no sound, but if I watch it through my smart TV app there IS sound. My Sonos is also streaming music and functioning just fine. So, it's the connection with the AppleTV but I can't figure out what it is. Any suggestions?
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