Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a sonos beam connected to our Samsung tv. It was working fine but disconnected somehow. Now I can’t get it to connect to the tv anymore. I can play music through WiFi but it won’t recognize the tv anymore. I’ve tried unplugging and restarting and redoing the setup process through S2 app.
Everything works and I shouldnt worry but...... My BT HH2 expired last week and I replaced it with a Netgear D6200 (dual band). After getting everything setup and SONOS working, I thought I would have a quick peek at the matrix and was surprised to see a red box - on my Play1 due to an OFDM ANI level 9. The noise floor is around -100, and the physical error count is consistently in the 1000 range, and more importantly it works fine. The other 7 sonos components show green and yellow and 1 amber. The play 1 is positioned in my study , along with the router, the digital phone base , the QNAP. the bridge, a PC witha wireless keyboard and mouse - there is a lot of stuff going on and i have spread them out as far as I can, but its no Tardis in there. So I can live with a red box on a matrix, as long as the music sounds good which it does, but with the play 1 being 5 feet away from any potential source of interference and still suffering so badly, I wonder whether I can af
Why does my sonos keep skipping songs?!?! My sonos keeps skipping songs half way through. I have changed music services -- thinking maybe it was my WiFi... It keeps skipping songs when playing directly from my phone and from different streaming services. I have inputted a diagnosis - my confirmation number is 635424325.
After I installed the airplay 2 update, my speakers are regularly cutting out (they never cut out before the update). I have airplay2 devices (sonos ones, playbase) but I am streaming directly from the sonos controller not using airplay2. I submitted a diagnostic. 28029680
Had Sonos with spotify for years - no problems (same setup as now and same internet distributer and same modem+router). The last few weeks I have had a ton of problems with skipping tracks mid-song and jumping over tracks. I have a 100/50 mb connection and a Netgear R7000 Nighthawk router and perfect wifi everywhere in the house. I use a sonos connect that distribute the signal to my two sonos 3 speakers and when connected also my sonos 1. Moreover i have connected my NAD amplifier and my B&W speakers in the living room as a last sonos unit. I had read endless threads on the "skip/jump" subject the last few weeks and tried, what I believe is almost every possible solution presented in the forums (I even made my broadband distributer reset everything a reconfigure the modem the supply)... but still I have that problem. The only thing that is "new" is a chromecast 2 I bought, but I have double checked that "guest mode" is disable, as I understand this might cause problems. I have sent a
I installed a new home mesh network and then found my Sonos Play3 would not connect. I had some long discussions with Sonos Support and we tried all sorts of options with no success. I was told that Sonos has a problem with mesh networks. Since then I have switched off the two broadcast networks on my router and this appears to have solved the problem (so far!): Sonos Play3 now connects to my mesh tp-link network Why did Sonos Support suggest this at the start rather thn simply say (unconvincingly) that ‘Sonos had problems with mesh networks’?
I am having an “echo” sound coming from my Sonos One speakers that are in surround sound mode with my sound bar. I have them grouped and they have been this way for a long time, I have done a truesound calibration a couple times, it will sound good for a day or two and then I notice an echo coming from the One speakers again. Can someone help me, please?!?!
I have a SONOS one and I am trying to connect it to a mycampusnet provider and I need to provide the MAC address in order to add the device to my account but I can't find it all that is on the bottom of the device is a number that is in this format: 1709 ##-##-##-##-E5-02-E is part of this the MAC address or is there another way I could set up my speaker with this type of WiFi network?
Hello,I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." After spending some time searching for a solution online, it became apparent that this is a widespread problem with no definitive solution. Nevertheless, I am determined to find an answer.Additional information:• Diagnostic: 2024196285• Internet connection is stable.• Issue just occured today during playback. Sonos system was installed a few weeks ago, and everything was working fine until today.• Spotify app works fine by itself, and I can play Sonos Radio through the speakers. The issue only seems to be when I try to play Spotify through Sonos.• I have tried powering the Sonos amps off and on. No fix.• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.• I have tried clearing my queue in the Sonos app. No fix.• I checked for updates on both apps after the problem occured. No update for Spot
Hi - I followed these (https://sonos.custhelp.com/app/answers/detail/a_id/4198/?_ga=2.15992054.1125890241.1505377874-919039332.1498338503) instructions to setup my Samsung universal remote to control the volume on my playbar. It doesn't work...The Sonos doesn't appear to recognise the IR signal, or the remote isn't sending an IR signal. I have the Samsung Frame TV - UE55LS003 Here is a pic of the remote: [img]90631b54-9d8b-4091-b120-3c4d275e13a8.jpg[/img]
Hello, I've had Sonos working fine with Apple Music for 1.5-2 years. In the last week whenever I try to access my playlists by going to "Apple Music > My Music > Playlists > Apple Music Playlists" on my iPhone on iOS 11 I get an error saying "We've run into a problem. Try again." This also happens if if I try to open the Recently Added folder. I can however view any of my own playlists, and I can find Apple Music playlists if I search for them specifically and play them, I just can't browse my saved ones. I've tried force quitting the app, removing the Apple Music service and re-adding it, but nothing has worked. I just submitted diagnostics if you can help at all - the number is 7991091. Thanks!
We have two Sonos Play 3s (paired in one room) and two Sonos Play 1s (paired in another room). Songs have been sporadically skipping part way through, and the stereo pairs will also randomly cut out (the two stereo pairs are grouped, and suddenly the family room pair or living room pair will stop playing). Sometimes, one of the stereo pairs will temporarily drop a single speaker. Other times, they'll be slightly out of sync. Until recently, we've loved our Sonos setup, but these problems now happen every time we try to use it. I have tried resetting our router (it's a Google Wifi mesh network with three wifi points), and disconnecting and reconnecting each of the Sonos speakers, but nothing has worked. Any help would be greatly appreciated!!!
I have a new Samsung Q7 4K Tv complete with a Sonos Playbar. The TV, which is connected to a Spectrum 5G network via a Linksys Next-Gen Max Stream AC5400 Router, also new, and appears to be fine. The Samsung remote controls the TV volume and channels fine. The TV was configured so that the sound would come from the Sonos Playbar and not from the TV's speakers. Although the sound does come from the Soundbar, I cannot control the volume of the Soundbar with the Samsung Remote. I can only control the volume with my smartphone, where the SONOS app resides. How can I get the Sonos Playbar to respond to the Samsung's remote volume control?
Hello Sonos community. Im trying to setup Sonos in our products showroom on a separate VLAN to the rest of our gear. The setup is as followed Fortigate (Router) Netgear GS104E (VLAN Switch) Billion 7300 (Access Point) 12 Sonos components The address range the SONOS VLAN is using is 10.0.2.0-99 and Fortigate router has an Internal VLAN2 Interface configured to 10.0.2.254 with firewall rules to allow internet access on both VLANs. The VLAN switch is set to VLAN 802.1Q and I have set port 1 as VLAN1 (TAG), port 2 and VLAN2 (TAG) and port 5 as VLAN 1 and 2 (TAG) for connecting to the router too. The 2 VLANs works perfectly wine for Laptops and phones with the ability to share the internet connection between the 2 VLANS however the problem is when I try to setup sonos on VLAN2 it simply fails. I can see on the fortigate router in the DHCP logs that sonos devices are being assigned IP addresses in the correct ranges by comparing MAC addresses however I cannot PING
Our system was working fine, but we had a power outage and now only one of our six total speakers will reconnect. We have tried to reset everything, tried unplugging and plugging everything back in, etc. but it still doesn't find the speakers. Any thoughts?
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