Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi I grouped beam and move. They were ok for music playing but the move is hardly pick up any sounds from TV play while beam and move grouped. Ungroup on autoplay was unselected. The group audio delay was set to High But it still doesn't work. Checked other threads shows the problem solved but no actual solution provided. Please help.
Hi, I have a system with 2 Moves, 2 Roams and 1 One.As long as the Moves are in the base, all is well but as soon as I take them out, they disappear from the available devices. Sometimes I have to do a reset and sometimes I can power off and on for them to re-appear. This wasn’t the case until maybe 1-2 months ago. All firmware is up to date.I mainly use Spotify and the speakers disappear both on the Sonos app as well as on Spotify if trying to connect from there.Really annoying. Any hints for a sustainable solution?
After the latest update today I can not end a session started from Spotify. On one of my speakers it reads session started from Spotify. I used to be able to click on the speaker and then click end session started from Spotify. Now when I click the speaker it simply goes to Spotify app.
Hello.Arc connected with LG tv with eARC.Atmos works great, so does Dolby Digital Plus 5.1.But PCM 5.1 produces no surround sound.The app is saying I am listening to Dolby Multichannel PCM 5.1.Using netflix as the streaming service.Isnt PCM 5.1 supposed to produce surrond sound ?Anyone has any idea why ?Thanks! Cheers, T
I have an Amp in my living room, which is connected to an eero router via Ethernet and a Symfonisk in my bathroom connected to sonosnet. The bathroom speaker is involved in a couple of HomeKit scenes. Whenever one of the scenes is triggered, the Sonos app will show both devices as grouped, but sound only plays in the bathroom. This is not necessarily a problem, but it seems that they’re then never ungrouped. As a result, if we try to airplay music from a HomePod mini in the living room later, nothing will play until they are manually ungrouped. Does this sound like expected behavior? I would really like them to never become grouped in the first place. Does anyone know how to prevent this from happening?
My Sonos system (Sonos 1 and Sonos 2 (with pretty much useless Alexa built in)) is constantly going offline. It is really annoying. My internet is very fast and the computer that I am using is an i7. Any suggestions on how I can at least reduce the frequency of this happening? Thanks.
Hi, I’ve noted a trend in what I’ve read here about this 14.6 issue in that the Arc is the predominant soundbar. My soundbar is a PlayBar and I use a Boost. When my system is stable I don’t experience audio drop outs I just get up in the morning to find my surround setup not working, i.e. the sub and play 1 satellites not present in the app. Sometimes, like now, they appear ‘on their own’ without any intervention. My diagnostic file is file ref: “321963361”. I took this dump when the system had lost its sub and play 1’s. The main purpose of this post is to flag that the 14.6 ‘drop out’ issue is not exclusive to Arc (or Beam for that matter). I’ve previously been through the ‘missing products’ cycle but the issue re-occurs.
I have got an arc+two symphonisk’s+sub. Is there a way to make only sound two symphonisk’s+sub without having to remove ARC from the configuration? Sometimes I have got my children in front of the tv and I want to keep disabled arc only, but reproducing music through two symphonisk’s+sub without affecting the configuration. Anyone else with this issue?
Hello, there are times which I want to use my Sonos speakers for music only and allow my child to use the television to watch cartoons with the samsung tv speakers (Samsung qled 2021 model).The trouble is that even if I select in the TV “TV SPEAKERS” instead of “E-ARC”, it will play sound through tv speakers 2-3 seconds only and then the tv will connect again to the Sonos Arc.Is it a way to avoid this?In the settings inside Sonos app I have found an “auto connect tv audio” parameters, which it only don’t stop the music reproduction from Sonos speakers if playing but the tv will stay muted with Sonos output anyway. Is it a know bug?
Hopefully other Telus Wifi users will find this post helpful and maybe share my pain. Telus upgraded my router to the white Arcadyan router that looks like a trashcan. The router’s performance is good, but Sonos is unstable, especially when trying to Airplay content to the speakers. I understood that Sonos speakers use the 2.4GHz to play media content, but they also use the 5GHz band for operational tasks (inter-speaker communications). When logged into my router’s management GUI I can see the speakers are connected to my Wifi network. However, what I didn’t realize, and thankfully what a Sonos support call confirmed, was that the speakers were locked to the 5GHz network. When I reconnected my speakers to the new Telus network they initially connected to the network on the 5GHz band. The Arcadyan router broadcasts the same network name for both frequency bands, and it decides which device is assigned to which network band (2.4 or 5GHz). You can turn off specific bands in the admin inte
Got a new Virgin Hub 5 and it will connect wirelessly to my Beam and One SL. If I put Ethernet cable into either of them they appear and then I go into settings, manage network and follow instructions to set up new network but then it does not find any devices. Chatted with 5 agents about this, and spent hours trying to resolve using all the online guides and still not working. I changed my worries router settings to b/g/n as advised by a live agent, but this has still not worked.
Hi,I am encountering many problems since the last update 14.6. I use the Spotify service (Android + IOS) with the Sonos S2 app and since the 14.6 update the music cuts itself after a while. I also have trouble listening to music in several rooms and my Sonos ONE SL speakers disconnect themselves. I have to reboot them to reconnect them again. Do some of you have these kinds of problems? I hope that the next update will correct these concerns that are extremely disabling in the use of my SONOS system.
I recently had to change my main email address and so changed it in my Sonos account. This automatically changed it for the community login as well but I have lost all my community topic history.Does anyone know how I can get it back….? Logging in with the old email no longer works...🙁
A few updates back on the Sonos 2 app a bug was introduced. My hard wired Connect Amp when playing my Music Library (iMac/iTune match ethernet) disconnects for ~ 10 seconds when it gets to the last 30-35 seconds of the song. Happens on every Song. I spent most of a day on off the phone with Sonos support. We ran through all the scripts they have, even wired the amp directly to my router bypassing the switch. Nothing worked. I finally unplugged the ethernet cable and went WiFi instead, that fixed it. Plug the ethernet back in and the problem comes back. It’s very re-producible, you can forward a song to the last 40 seconds and just watch it happed. The IOS and Mac OS apps show no error, they just continue to count down the song time as the speakers go off then back on. I ran constant pings to the Connect Amp as the drop out happens, they all go through no problem witch further points to a software issue, network is working fine. I’m guessing not many people have there connect amp hard w
I have a Playbar with sub and two One SL set up for my home theater. Every few days the right speaker goes missing in the app. I can typically readd it by going through the missing device flow in the app and unplugging it. It’s really a hassle. The Playbar is hardwired with ethernet. I’ve already tried switching between SonosNet and WiFi setup but it makes no difference. Also switched left and right speaker and it’s still getting dropped, so I doubt it’s the speaker hardware. Diagnostics submitted 590785251
My set-up for the past 18 months has been 5.1.2 in the living room (arc sl, sub, 2x one SLs) and a move in the kitchen. This set up has been flawless and issue free the whole time I’ve had it. Last week I added a 2nd move to the mix and now I’m experiencing issues. The 2nd move seems to drop out quite frequently, and now on occasion the arc is dropping off the network.Any thoughts on why this is happening? Is it possible that the 2nd move is just overloading my wi-fi? My wife was a bit skeptical about a new Sonos already, now really not happy that the system isn’t working!Any suggestions to fix this?
This is a very large Sonos playlist of tracks on my NAS that I can’t seem to play any longer. It played fine for weeks before. Here are the steps I’ve tried:restarted router (twice) unplugged all Sonos components and restarted from scratch delete the NAS as a music source and re-added it smaller playlists still play fine
This has been going on ever since the Sonos app updated about 3wks ago. My system has not changed. Everything worked fine and now it doesn’t. I have tried Sonos Tech Support and they have been infinitely frustrating.The Issue: I play my records, sometimes it plays audio, but most of the time it doesn’t. I hit stop then play on app then audio plays through Arc only then it quits playing and spits/sputters audio randomly. Then I unplug everything for 1min, wait for everything to reconnect and audio works fine until I the next time I want to play my records.My System:2 - One SLArcSub Gen 3PortU-Turn Orbit TurntableU-Turn Pluto PreampGoogle Nest Wifi RouterNetgear Nighthawk CM1100 ModemInfinity 300Mbps internet service.The Google Nest Wifi router is ethernet cable connected to the Arc.Port Source level is Level 2Line Out Level is VariableAutoplay is set up for my TV Room with has the SLs/Arc/Sub; Autoplay Volume is at 38%Audio Compression is UncompressedEverything worked perfectly until t
I updated my cover art on my music using my Mac’s Music app over a year ago. It shows correctly in iCloud, MacOS, iPadOS, and iOS. All apps and OS are up to date and not in beta. Sonos shows a very old album image that is irritating. I don’t connect to my library directly in Sonos. I use Apple Music, then My Music.There are so many things that are frustrating in the Sonos app. This is absurd though. The problem is not in Apple Music but in the app. Is there a way to refresh the app’s album data?
I’ve read all the other forum posts related to this topic and couldn’t find a resolution. Sonos, please help us out here!When I Airplay movies and shows from my 2020 iMac to my Apple TV to my Sonos speakers, it works great. I get picture and sound. Wonderful. When I try to use Airplay screen mirroring to do the same, I get picture, but no sound. It doesn’t matter what device I try (2013 MacBook, 2020 iMac, iPhones, iPad…), I get picture but no sound. I have hung onto my clunky old wired speakers for this reason. Why do I still have to use my old junk speakers half the time when I have my nice new expensive Sonos speakers? Please help!
So I recently got an Apple TV and was looking forward to air playing to my sonos arc. The issue I’m having is that the arc audio keeps cutting out. It will be fine for anything from 5-30 minutes and then either the arc completely loses sound, or audio goes in and out. I then have to go into airplaybsettings on Appletv and switch audio input to tv speaker and tben back to air lay and after a few times of doing this audio comes back. I have no audio cutout issues using airplay with normal audio from my iPhone.I’ve been reading the issue with the 14.6 firmware. Since I only this week set up my Apple TV I am not sure if my issue is the 14.6 issue or something else. Also sonos seems to have acknowledged the issue but now said there is no issue at all so I’m not sure what is going on with my set up.
I was having issues with my Apple tv And arc so I decided to try wiring my arc with Ethernet. Upon doing some googling I found out if I wire the arc it creates its own sonos wireless network to connect the other sonos speakers with instead of relying on my wifi network. the question I have is in this case do all sonos speakers now use the new sonos wifi created by the arc, or is it that if a sonos is out of reach of the sonos wifi it will still connect to my home wifi ? The reason I ask is that the arc is in my living room, with two ones nearby. No issues there. But I have 3 other ones that are quite far away and I cant imagine them having a stable enough wireless connection to the arc for me to use airplay without issues. would appreciate some guidance on this. When I go into sonos app and into system info I see all of them now on WM:0
Ok, I already searched, read, and tried the suggestions for ways of removing duplicated iTunes Playlists from my Sonos system. All those attempts only add more duplicates. As in now I have some Playlists being listed 3 times in my Sonos.I searched everyone on my computer and NAS drive for any duplicated, no duplicated exist. I checked my Music Library on my computer, no duplicates exist. Yet, Sonos insists to show me duplicated Playlists.I’m completely stumped and out of anymore things to try. Besides the only thing I can think of and see reference to is the Sonos “Share”, but no comments that say about the “Share” provides any info as to where this “Share” is or how to access it. Any thoughts? Thank you.
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