I lost a room

After the last update 16.12.2017 I lost one of two rooms in my controller. None of the proposed suggestions helped. I made a factory reset without result. I have two Play 5, about 6 months old. Both of them worked perfectly until now. The other speaker works without problems.
Seems that one speaker does not find the local network

3 replies

I connected the speaker directly to the router and set it up. It worked fine. Advanced-> wireless.
The speaker is not connected to the local network.
I have to connect the speaker permanently by ethernet cable.

The other speaker is well connected wireless and works fine.

Is there an internal defect on a card??
Same problem for me after update last week, also lost my 3 that was linked to it just out of wifi reach. Any solutions?
Userlevel 6
Badge +3
Hi folks,

Sometimes after an update some Sonos players may drop from the system and not show up in your controller. Here's a great guide to helping get your missing speakers back.

There's also another issue where some speakers have trouble with the wireless cards. If you can only see your speaker when it is wired in via ethernet, please send a diagnostic report while the unit is wired in, then reply here with the confirmation number, I'll take a look for you.


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