Question

I have Play5 that will not power up

  • 5 January 2017
  • 2 replies
  • 235 views

Tried everything i can think off and one of my units will not power up.
How can i get this repaired?

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2 replies

Hi Atj,
Same problem - power light shows for 3-5 seconds then goes out. Diagnostics showed Sonos 5 (ver 1) - with very little use and just 3 years old, has no power. Contacted SONOS Service and they offered me a refurbished Sonos 5 (ver 1) for a price double of what I can get a secondhand version 2 model for elsewhere! Tried to sell me a new Version 2 ("...it's so much better"), but repair not offered, and since it's likely to be something very simple I'm not taking the offer.
At the moment I have a dead Sonos 5 (Version 1) which someone who knows what they're doing could probably fix in 5 minutes for the cost of a PCB. Grateful to know what you did next.
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Tried everything i can think off and one of my units will not power up.
How can i get this repaired?


Hi Atj,

It would be best to reach out to our phone team for help with your PLAY:5. Please give us a call and reference case number: 170125-000206. Our phone number and hours are found here.