Help. I’m in an everlasting un-upgradable loop...
I am a Sonos user since 2006. So I have some old gear and some new gear. I want to remove the gear that I am being told to remove - Play5 (Gen1) - in order to be able to upgrade my S1 app as I need to reauthorize my Apple Music account which I can’t do without upgrading. When i go to remove the Play5 I am told I need to upgrade first. I cant upgrade because unless I remove the incompatible Play5 Ive been told i need to remove. I cant unplug the Play5 because when i do and try and upgrade, the system says you cant upgrade because all of your gear isn’t available. I have tried rebooting the Play5 etc. no advice works none of the error message advice works. In fact at this point in time nothing works.
I have a Play3, Play 5 (Gen 1), Play 1, ZP100, ZP80, Bridge and Dock
Only the Play3, Play5, Play1, ZP100, are currently in use and they all worked on S1 controller up until now.
Best answer by Paul_66
Hi, so firstly it wasn’t my Play5 that was the issue it was my Play3 (mea culpa) - so, taking your advice I disconnected the Play3 from the router, disconnected everything else, connected the Play5 to the router instead, updated the Sonos1 App and then one-by-one reconnected everything except the Play3. Now I have all of my older Gen components back up and running on the Sonos S1 app and was also able to re-authorize my Apple Music account which is great.
The only thing left to do now is to figure out how to get my Play3 back into the circuit….any advice on that please?