I Can´t see the Second Room in the Group Option

  • 3 March 2018
  • 1 reply

I have two Play 1 speakers. They are in the TV Room and the other one is in the Lounge. When i open Sonos in my laptop, it start to play in the speaker that was the last time I closed the program and when I change the room in settings, it continues playing the music. On the other hand, when I press the button Group, it only shows the one one that is in settings, but I cant see the other room one. Both of them are connected, I can see them in the wireless network with their own IP address. Any help will be very appreciated

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1 reply

Userlevel 6
Badge +3
Hello Lfrico, welcome to the community. We'd be happy to help. Before we can start troubleshooting I'd like more information. Would it be possible to submit a diagnostic and reply with the confirmation number? Here's an article explaining how: How to Submit Diagnostic. Thanks.