Best answer by Keith N
View originalHow to stop crackle/ static on sound bar
No, I bought a pretty expensive piece of equipment from Sonos and like any consumer expect them to support it as advertised. There is nothing in their advertising that says "Don't buy me if your using an LG OLED because we don't work with it", unless I missed it. They know about the issue, been told in my tickets that they are working on it and escalating. What they do is close my tickets out of the blue with no explanation. Love the product, would like some truth around the matter even if its "we won't be able to fix it, use PCM sorry".
https://en.community.sonos.com/home-theater-228993/playbar-crackling-sound-6734799
https://en.community.sonos.com/home-theater-228993/crackling-from-playbar-6485889
https://en.community.sonos.com/troubleshooting-228999/sonos-play-1-cracking-noise-6802387
https://en.community.sonos.com/troubleshooting-228999/crackling-noise-5-1-sounbar-setup-6805769
https://en.community.sonos.com/troubleshooting-228999/playbar-crackling-6797975
https://en.community.sonos.com/home-theater-228993/playbar-and-play-1s-crackling-6800184
https://en.community.sonos.com/home-theater-228993/crackling-interference-through-speakers-6798998
https://en.community.sonos.com/troubleshooting-228999/speaker-crackling-noise-6802013
https://en.community.sonos.com/troubleshooting-228999/playbar-crackling-popping-on-tv-6807134
https://en.community.sonos.com/troubleshooting-228999/speaker-pop-6801326
https://en.community.sonos.com/home-theater-228993/sonos-surround-speakers-crackle-static-sound-6768011
https://en.community.sonos.com/troubleshooting-228999/speaker-pop-6801326
https://en.community.sonos.com/home-theater-228993/sonos-surround-speakers-crackle-static-sound-6768011/index2.html
https://en.community.sonos.com/troubleshooting-228999/crackle-static-sound-from-a-single-play-one-within-a-5-1-setup-6802635
https://en.community.sonos.com/troubleshooting-228999/crackling-sound-play-3-6799084
https://en.community.sonos.com/troubleshooting-228999/sonos-keeps-making-crackle-noises-6790667
https://en.community.sonos.com/troubleshooting-228999/static-noises-from-playbar-6807066
https://en.community.sonos.com/troubleshooting-228999/surround-sound-crackling-all-the-time-6810620
https://en.community.sonos.com/troubleshooting-228999/crackling-6808973
https://en.community.sonos.com/wireless-speakers-228992/play-1-crackling-noise-6811070
https://en.community.sonos.com/troubleshooting-228999/crackling-on-paired-5-1st-gen-diagnistic-submitted-6796194
https://en.community.sonos.com/troubleshooting-228999/playbar-making-crackling-and-popping-noises-6808800
https://en.community.sonos.com/wireless-speakers-228992/play-1-speakers-are-intermittently-making-cracking-or-popping-noise-6768062
https://en.community.sonos.com/troubleshooting-228999/play-bar-crackles-barely-recognisable-audio-6787019
https://en.community.sonos.com/home-theater-228993/crackling-noise-from-playbar-6787688
https://en.community.sonos.com/troubleshooting-228999/play-5-crackling-and-hissing-6810605
https://en.community.sonos.com/troubleshooting-228999/crackling-popping-from-playbar-on-all-sources-6788426
I had this issue and submitted a diagnostic about 2 months ago. The issue stopped but started again in the last few days. My Tv is a Sony XBR 950. I’m using an Apple TV 4K and a Sonos Beam.
My diagnostic number, which I just submitted, is 766479866. The issue does not happen with YouTube TV and it does not happen with streaming music from any music source. It happens on occasion when I’m playing something from Apple like an iTunes Movie or something from Apple TV+. I believe it happens with Netflix as well as Amazon Prime. I don’t recall it happening when streaming a TV show from Fox Now or any other TV channel app.
Using new Playbar and new optical cable the crackling PERSISTS.
I'm so disappointed!
When my Sonos system works, I'm pretty content/satisfied--but when it doesn't I feel terrible for wasting resources on a product that degrades my experience so much. Like I said in my earlier post, I have another Sonos setup in my bedroom using a Beam and 2x Play: 1s, which sounds pretty good, but I can't really use a Beam in my living room as I have some concerns about it being sufficient as well as some reservations about using the HDMI connection required by the Beam (I say no thanks to the included HDMI to optical dongle). I'm also not sold on the Playbase, but I might need to go that route if Sonos is unable to fix this PCM/Dolby audio codec issue through an update.
😞
Are you able to verify that both the Netflix app and the Apple TV are outputting audio in a supported format for Sonos?
Either Dolby Digital or PCM/Stereo?
By default, the Apple TV will send uncompressed multichannel LPCM, and this has been working fine for me since December - until the recent Sonos update. I’ve just attempted to force the Apple TV to reencode this as Dolby Digital (which sadly will reduce audio quality), and I will post an update if this either seems to actually resolve the problem or if it doesn’t - sometimes the issue will not immediately occur, so it is difficult to troubleshoot.
Since Netflix is an app on a closed platform, I’m not sure how you suggest that we can verify anything in particular about audio encodings or formats of the application - I didn’t even try, but if you know of some way, let me know, and I will do my best to give you that information.
It seems very likely that is a bug introduced - or reintroduced, since the other reporting user said he previously had the same issue - by the Sonos update, or perhaps some interaction between the Sonos, the Apple TV, and the Sony television, which is now surfacing due to the update.
Anyone from Sonos interested in answering this?
Static just started for me. I have a Sony XBR 950 running video through anApple TV 4K. Just submitted a diagnostic - 773522020
Hello
Can you tell us if this only happens while you are using your Apple TV as a video source?
Are both your TV and Apple TV set to output Dolby Digital 5.1 as an audio format to your Sonos Playbar?
I had this issue and submitted a diagnostic about 2 months ago. The issue stopped but started again in the last few days. My Tv is a Sony XBR 950. I’m using an Apple TV 4K and a Sonos Beam.
I am also having this issue, with this exact setup (possibly a different XBR TV), since the most recent Sonos update. It does not occur on youtube, and it consistently occurs for me on Netflix. Forcing the Sonos to reboot seems to resolve the issue temporarily - but I’m not entirely sure.
I am definitely not broadcasting over Airplay. This issue is miserable, and it makes Netflix unwatchable with the Beam.
Sounds like I’m intercepting a noisy radio signal of someone’s old dial up modem connecting to the internet.
Very frustrating experience for a supposedly smart speaker and the latest TV. Worse that it’s been over a year since this thread started and there’s no resolution.
Thanks for the response,
It happens with the android tv apps as well.
TV and Apple TV set to output 5.1.
Thanks!
Issue happens on the room label Family Room, last occurrence 8:59pm to 9:03pm
Ticket # : 180405-001407
Diag Capture : # 1908863624
Thank you for your patience so far.
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