Hi all, i have been having a lot of problems with my sonos lately and i am having trouble getting any response from Sonos.
i have sent 3 messages on Messenger which haven't been replied to, i have sent two diagnostic reports and posted them to two seperate threads on the forum and i have made a post which got no replies. is there a better way to get support that doesn't include phoning?
my problems for those who are interested:
-sonos beam makes a loud short buzz after the TV is turned off.
-the play:1 satellite surround sound speakers cut out randomly when playing music
-sonos play Ones' randomly start playing, often loudly at night.
-some sonos speakers disappear from the network despite being close to a very high quality router.
-sonos desktop app often cannot connect, or doesn't actually affect the speakers
-many songs (usually via spotify) fail to play and require a few tries to get working
the system was so good in the beginning, but now it feels like cheap tech with a big price tag. i am sure not all of these problems are sonos's fault, but not responding to my support questions is.