how do I disconnect a connect amp

  • 11 February 2014
  • 3 replies

I added a connect:amp with wired ceiling speakers to a playbar thinking they would work as a surround system. Instead, the speakers stopped working. I am trying to disconnect the speakers and return them to independent room operation. Nothing I try works. Suggestions

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3 replies

Userlevel 4
Badge +3
Hi Joe, 

how did you add them to the PLAYBAR setup in the first place please? 

Could you please submit a system diagnostics and respond with the confirmation number?


Daniel H. 
Did anyone ever figure this out?
Userlevel 5
Badge +10
Hi dvandy... welcome to the community

does this apply to your circumstance somehow? If so, if you provide some details and context, perhaps a number of active contributors of the community can help - and certainly the Sonos Staff may be able to pitch in as needed... They're good that way 🙂