Hollow sound, strong bass, poor mid/high range sound

  • 29 July 2018
  • 3 replies
  • 374 views

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  • Contributor I
  • 1 reply
I have a Play5 Gen1 which has suddenly changed the sound quality it produces to a state where it sounds hollow, the bass is strong but the mid/high range sound is weak, tinny and sounds hollow. I have reset the speaker, played with the room settings but with no luck. I am beginning to think that I have a hardware problem. Does anyone have any other ideas on how to correct this.

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3 replies

NTS

It sounds like you have done all you can by resetting the speaker. My suggestion is to now submit a diagnostic report to sonos and then reach out to the support team on Twitter and ask them to take a look... give them the diagnostic reference and see if they can tell if there is a hardware fault. See the links below:

Submit System Diagnostics

Contact Sonos Support via Twitter.
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Ken,
Thanks for the help. Appreciate the links.
Advice followed. Fingers crossed!
NTS,

No problem, glad to help. I hope Sonos are able to get it sorted for you.