Hello, my name is Jody Humphries with Audio Video Designs of the Carolinas. I am a dealer of Sonos. I have 2 Sonos connect amps that will power on and can be added to Sonos app but does not have any output I have tried other speakers. The vendor I buy your product from said I need a ticket number to be able to send the amps for repair or for them to trade them out. Can you help me with this, please? Thank you my cell is [removed by moderator]
Best answer by Keith N11 September 2018, 19:10
Hi there, jodyhumphries. Thanks for posting and welcome to the Community. In this case, I would recommend giving our support technicians a call. They are able to finalize all the troubleshooting and get you set up with a return as needed.
Additionally, I removed your phone number from the post for your own privacy and security.
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