Hi, I'm having a problem with my Sonos system randomly switching the audio from music playback to TV audio and wondered if anyone has experienced similar issues or could offer any possible solutions please?
I have 3 Play 1s, a sub and a playbar in the lounge along with a TV which has a satellite box, Nintendo Wii U and PlayStation 4 connected to it via HDMI. When the PS4 is on, we often play music through Deezer rather than the audio from the TV/PS4, however after a period of time from 5 - 15 minutes Sonos randomly switches the audio back to the TV/PS4 audio. Technical support have asked me to change the Wi-Fi channel on the router but this hasn't solved the problem.
It may be a coincidence but the issue seems to have started since the Wii U arrived at Christmas - it is possible that the Wii U could interfere with Sonos in some way?
Any suggestions would be much appreciated. Thanks.