Help with audio switching from music to TV

  • 15 January 2017
  • 7 replies

Hi, I'm having a problem with my Sonos system randomly switching the audio from music playback to TV audio and wondered if anyone has experienced similar issues or could offer any possible solutions please?

I have 3 Play 1s, a sub and a playbar in the lounge along with a TV which has a satellite box, Nintendo Wii U and PlayStation 4 connected to it via HDMI. When the PS4 is on, we often play music through Deezer rather than the audio from the TV/PS4, however after a period of time from 5 - 15 minutes Sonos randomly switches the audio back to the TV/PS4 audio. Technical support have asked me to change the Wi-Fi channel on the router but this hasn't solved the problem.

It may be a coincidence but the issue seems to have started since the Wii U arrived at Christmas - it is possible that the Wii U could interfere with Sonos in some way?

Any suggestions would be much appreciated. Thanks.

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7 replies

It may be the one of the boxes is sending some sort of "wake up signal" to the TV. As an experiment initially, In the Room Settings for the Playbar, under TV Setup and Control, is TV Autoplay ticked? If so, untick it and see if that cures the problem. We can go from there.
Thanks John, the autoplay box was ticked and unticking it does seem to have solved the problem. I'll try to identify which piece of kit is causing the audio to switch back to the TV, although I can live with manually choosing 'TV' on the Sonos app if need be. Thanks very much for your help.
Having the same problem but the only thing i have hooked to the tv is a dvd player. I would rather not have to go into the app to have to switch back to tv as the wife and kids wouldn't know how to do that
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The same problem, as in you want to have the TV playing, but audio from a music source instead? Does the problem only happening when watching a DVD video, or are you using the TV's built in smart apps? What make and model of the TV is it?
No the TV is off we're listening to music and anywhere from five minutes to 15 minutes it'll just switch back to TV for no reason
65" Samsung
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No the TV is off we're listening to music and anywhere from five minutes to 15 minutes it'll just switch back to TV for no reason
Hi there, Gdickey. Sounds like you have TV autoplay turned on in Sonos and the speaker is getting a signal from the TV. Have you checked into that feature? It should be located in the Room Settings in the Sonos Mobile Controller App.