Hi everyone had Sonos one for 2 weeks now, sounds great, but having trouble with the connection from Sonos and Alexa.
The sonos app plays everything great without alexa. Alexa works great without having to control my amazon music.
But when they are both asked to work together, they soon fall out.
Gone down the route of removing skills and disabling skills etc, deleted information on apps and started again. but problem still exists.
even tried the following;
Here is an update on how I was able to find a work-around:
1. forget all Sonos devices in the Alexa App.
2. Disable the Sonos Skill in the Alexa App.
3. Re-enable the Sonos Skill in the Alexa App.
4. Power Off then on Echo Dot
5. Power Off then on the Sonos speakers
as it stands at the moment is a factory reboot and a fresh install, turned off router(TP-link VR2600) turned off all wifi devices and rebooted with only the sonos connected. but the issue still remains...unfortunately.
I have a diagnostic number 8138589 if thats will help resolve the issues.