I've got a Panasonic TX-43FX550B
Aside from being a rubbish TV, my Beam stopped working when I changed routers
I can connect the Beam to my Sonos app but when I try to connect to the TV the app tells me to switch Viera link on. There is no option to do this ok my TV, so I assume my TV does not have it
So I can't progress with adding the Beam
Note: this has worked before, and I've actually gone back to the router that was fine, so I've no idea why this Viera link issue would occur now
Any suggestions gratefully received
Best answer by Paul A
Thanks for the update and immediate response.
From this point, I would recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. It is best to contact our technical support team so they can take a look into what is the root cause of the issue.
I don’t have an optical to HDMI adapter, must have lost it. I’ll purchase one if unable to resolve this query - Does it have to be Sonos branded? No, any HDMI to optical adapter will do.
It looks to be an issue with the Sonos app believing incorrectly, that the Panasonic TV has Viera. Is there any way of correcting it? we can’t say for now, contacting our technical support team may have positive results on this.
I’ll be more than happy to help if you have any other questions or concerns.