help!

N
  • nso
  • Contributor I
  • 0 replies

My Sonos just stopped working.  I can’t control the sound on the tv with the TV remote anymore or control the sonos from my app.  The system was installed in late 2017.  I have 3 sonos boxes and 1 has a solid green light, the other 2 are solid white.  
 

what do I need to do?

 

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3 replies

N
Userlevel 7
Badge +18

What “boxes” do you have? There should be labels on each of the speakers. Which one has the green light? 

ratty

A solid green LED means it’s muted.

A

See our video here for future troubleshooting. The MUTE issue as well as many other fixes are detailed. 

 

 

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