havent heard back on replacement

I haven't been heard back on my play 5 replacement in Singapore for 15days now.. my case number is 0XXXXXXX. Lines are busy and when I do get someone from customer service they are unable to give me an answer. What help can I get ?


[Moderator edit: removed case numbe]


Best answer by Xander P 19 May 2021, 09:33

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3 replies

Userlevel 6
Badge +15

Hi @Lastival, welcome to the Sonos Community!

There’s not a lot of help we can provide with returns on the community, however I took a quick look at your case and can see you have recently been contacted by our returns coordinator, and that they have reached out to our partners in Tat Chuan to get this sorted for you.

Let us know how you get on :)

Thanks for getting back!

I've been told they haven't heard from Sonos - may I ask for your help to follow up please?



Userlevel 6
Badge +15

Hi @Lastival, apologies for the delayed response, I’ve been out of the “office" for the last few days.

I took another look at your case and it looks like Tat Chuan have been in touch regarding your return now is that correct?

Let us know if there’s anything else we can help with :)