Question

Google Wifi and Boost network experience audio playback stop and skip [8 x Play 1, 2 x Sub, Connect, Boost]

  • 21 November 2017
  • 0 replies
  • 189 views

I have 8 Sonos Play 1, 2 Sub, 1 Connect, 1 Boost. All devices are connected to Boost. Boost connected to Google Wifi. Internet speed decent, 50mbps. Tried all suggested action like audio compression on, restarted, reboot, reconfigure, reconnect, but the problem still persist. Even with Spotify is skipping and stop, Tidal just does not work. I have sent diagnostic to Sonos, got some indication that there is possibility of buffer is very small. [Incident: 171121-000625] [latest Diagnostic 8111664]. Do I have to change Google Wifi to expensive router? It is hard to call Sonos due to time difference, hope it can be solved here. Help please, or I may get fired by choosing Sonos for this restaurant.

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