My android 7.1.2 Google Pixel is no longer able to find the Sonos component. My Windows PC and both iPads are working fine. This just started (I've been able to connect until two days ago from my phone). I've tried reinstalling the software on the phone, rebooting the phone and the Play One, changing the Wifi channels (using 11 for the 2.4 Ghz network now), forgetting and reconnecting to the Wifi network on my phone, and trying airplane mode on and off and still no joy. I've submitted diagnostics 7302023. Can you please take a look and let me know what the issue is and how to remedy?
Best answer by ratty15 April 2017, 16:12
The problem is generally with routers refusing to forward broadcast traffic between their two wireless segments. In your case it sounds like there could be a device-specific factor too. Sonos uses the standard SSDP protocol to locate and identify the players.
Attaching a BOOST (or any other wired Sonos unit) solves this problem. Players are then on the wired segment and should be accessible to a controller device on either WiFi segment.
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