Question

Google Internet and Streaming

  • 5 July 2017
  • 3 replies
  • 137 views

I recently just added google internet to my house and am trying to integrate the system together. I am connecting to Amazon Music and it will say that the song is playing for maybe 6 seconds before it restarts and starts the same song over again. After it restarts the song the music may come on for maybe about 10 seconds then it will say lost connection to Amazon Music unable to play. The internet is running fine for everything else that I am working with.

3 replies

After a router change, it is imperative that you do a network refresh in order to prevent the new router from handing out IP addresses that are currently in use. Do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next.
I am still having the same issue. I am running 4 amps and tried all of this several times.
Userlevel 3
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Hello KEEF1653, welcome to the community. Are you able to send through a diagnostic report and give us the confirmation number?

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