GEN 1 PLAY 5 not connecting via wifi or direct ethernet cable.


I unplugged my system to move it to another room ....after i plugged it back into the wall, i was not able to find my player on my ap. i have 2 Play 5's and i am able to connect to the other one perfectly fine. These are the steps that i have already taken to resolve this.

1. unplugged, waited and restarted the ap.
2. tried adding the player back through the ap
3. rebooted and wiped out the player and then...
4. manually connected with the Ethernet cable and it was not able to connect

1 reply

Userlevel 6
Badge +3
Hello there, StaceyL. Thanks for posting and welcome to the Community. Can you tell us a little more about the local network? What is the make and model of the router you are working with? What are the make and model of the AP's you have? When you plugged Sonos into the network, did you plug it into the main routing device that gives DHCP?

The more information we have about your local network the better we can assist. Thanks!

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