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Frustration with SONOS connection to my devices

  • 12 February 2019
  • 3 replies
  • 195 views

IPOD Touch Version 9.3.5 no longer works with SONOS...and after spending 45 minutes on the phone with ABT electronics and then another 45 minutes with SONOS representative. No solution. Buying a new Itouch is not the solution! Software is up to date... anyone else run into this? I can't stand how difficult this system is. Any ideas would be greatly appreciated.
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Best answer by Ken_Griffiths 12 February 2019, 09:25

IPOD Touch Version 9.3.5 no longer works with SONOS...and after spending 45 minutes on the phone with ABT electronics and then another 45 minutes with SONOS representative. No solution. Buying a new Itouch is not the solution! Software is up to date... anyone else run into this? I can't stand how difficult this system is. Any ideas would be greatly appreciated.Sadly that’s considered quite an old operating system. iOS is now on version 12.1.4. Sonos requires version 10.0 or higher...

Sonos System Requirements

The software is free to all, but you need a device that is capable of running it. I would personally hold Apple to account, as they were the ones who were quite insistent that App developers switchover to 64 bit versions of their Apps. Apple have stopped supporting 32 bit... and your device!! See link below.

https://www.macworld.com/article/3163248/ios/the-future-of-ios-is-64-bit-only-apple-to-stop-support-of-32-bit-apps.html

It’s not Sonos' fault. The cheapest way to deal with this is to perhaps get an Amazon Fire 7 Tablet, or similar device. Often these can be obtained for around £/$30-£50 or thereabouts, depending on the various deals available.
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3 replies

IPOD Touch Version 9.3.5 no longer works with SONOS...and after spending 45 minutes on the phone with ABT electronics and then another 45 minutes with SONOS representative. No solution. Buying a new Itouch is not the solution! Software is up to date... anyone else run into this? I can't stand how difficult this system is. Any ideas would be greatly appreciated.Sadly that’s considered quite an old operating system. iOS is now on version 12.1.4. Sonos requires version 10.0 or higher...

Sonos System Requirements

The software is free to all, but you need a device that is capable of running it. I would personally hold Apple to account, as they were the ones who were quite insistent that App developers switchover to 64 bit versions of their Apps. Apple have stopped supporting 32 bit... and your device!! See link below.

https://www.macworld.com/article/3163248/ios/the-future-of-ios-is-64-bit-only-apple-to-stop-support-of-32-bit-apps.html

It’s not Sonos' fault. The cheapest way to deal with this is to perhaps get an Amazon Fire 7 Tablet, or similar device. Often these can be obtained for around £/$30-£50 or thereabouts, depending on the various deals available.
IPOD Touch Version 9.3.5 no longer works with SONOS...and after spending 45 minutes on the phone with ABT electronics and then another 45 minutes with SONOS representative. No solution. Buying a new Itouch is not the solution! Software is up to date... anyone else run into this? I can't stand how difficult this system is. Any ideas would be greatly appreciated.

You can use SonoPhone software from the AppStore. It works even on older iOS versions (
Requires iOS 6.1 or later. Compatible with iPhone, iPad, and iPod touch.)
https://itunes.apple.com/us/app/sonophone-for-sonos/id815251931 or https://www.sonophone.de
To be accurate, the Sonos controller 9.3.1 will still work on iOS 9.3.5 with a Sonos 10.0 system, but only in a limited capacity.

There is however a warning message (via the controller's Inbox) that that version of iOS will not support future Sonos software updates.