Question

Factory Reset - Play:5 Gen2

  • 16 September 2017
  • 2 replies
  • 16952 views

Hi there, I feel kind of stupid asking this, but I am trying to do the factory reset, outlined in the link below for my Play:5 (gen 2). Is the Connect button synonymous with the Join button in the documentation? I don't know what else it would be... but I wasn't receiving the expected results as documented in the factory reset.

https://support.sonos.com/s/article/1096

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2 replies

Userlevel 7
Badge +26
Sorry for the delay, in short, your answer is Yes. That is the same thing.
Okay, thanks! Maybe there is an issue otherwise with my network. I have a single Play:5 that refuses to play nice with the other four. I'll continue to troubleshoot with my specific setup.

Cheers,
emac87