I have the following:1 Beam, 1 Sub, 2 One SL’s and 2 Play 1’s. I just bought the SL’s to replace my Play’s, which were my surrounds for my Beam and Sub. The beam, sub and SL’s (surround) all connect an work fine. I wanted to put the old Play 1’s in two separate rooms. The old Play 1’s will connect briefly but soon drop off and become unavailable.
I have factory rest them, used the find missing devices, called tech support (who did call back) the errors I get range from error 1001 (when trying to play a song when initially connected) then it disconnects, to error 800 when trying to add the device back into the system, to unregistered device and unable to connect to Sonos. Which is not true because all four other devices are working fine.
I worked with Tech support and they confirmed it was finding the network but then disconnecting from the system. One of the Play 1’s is 5 ft. from the wireless router. I have tested my signal strength and all is good with great coverage. Asus router is compatible and firmware up to date, plus I went through all the settings with him, looking for known issues. All speakers were and are updated but they wont connect. It wont even connect in the Great Room where they came from anymore.
Oddly, If I connect via an ethernet cable, all works fine.
I’ve had these Play 1’s for 5 years or more and never had an issue. They have been through three different routers and two SSID changes over the years. Never and issue. I only bought the SL’s so I could have sound in two other rooms and I put the better speakers as my surrounds but now I havent accomplished my primary purpose of added the old Play 1’s to the other rooms, Frustrating!!!