Question

Error updating app 8.2.2

  • 17 December 2017
  • 0 replies
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Hi, since introduction of the app version 8.x, all 3 times that I did update it, the process took more time than usual.
The "finishing up" step is the one that is taking much more time and giving an error at the end.

The strange point is that even experiencing an error message, the app was updated. (It was necessary to power down, power up the bridge that is the wired unit to the router that start seeing all devices again )

I have noted that the connect:Amp is the one that takes longer in the process (blinking the white light till having the error msg), but in the end the unit was updated.

Here goes the number os the diagnostic: 8221308 for Sonos reference.

I am afraid of having issues in a near future and having errors is not the expected result when you are simply updating the system.

Right now everything is working perfectly, but I would like to understand what is happening.

Units: 1 Connect:Amp, 1 Playbar, 1 Play One, 1 old Play 5, 1 Play 3, 1 bridge

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