Question

error message 1002

  • 17 January 2017
  • 1 reply
  • 299 views

suddenly every sonos device i own has stopped working- error message 1002. nothing has changed in my network or settings.. please help. diagnostics number 7007360

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1 reply

From the FAQ right here on this website:

Error 1002

Error 1002 occurs when one or more of the Sonos products in your home fails to update properly, and can be resolved by rebooting the product that was unable to update. If you own a Sonos Bridge, start by with powering it off by pulling the power cable out for ten seconds and then powering it back on. Wait for the bridge to reconnect to your system, the LED status light will stop blinking, then try updating again.

If the update still fails, rebooting all of the Sonos products in your home will ensure that the product experiencing the issue gets rebooted, however, we understand this process may be tedious especially if you have numerous Sonos products in your home or they are in difficult to reach locations. If you would prefer to reach out to Customer Care, our technicians will be able to identify the specific product that needs to be rebooted and walk you through the necessary steps over phone or email.

If you own a Sonos Bridge, try unplugging the power cable and waiting 10 seconds before plugging it back in.
Reboot all Sonos products in your home by unplugging the power cable and waiting 10 seconds before plugging it back in.
Once you have rebooted all of your products, ensure they all show up in your Sonos app, and attempt the update again.