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Entire Sonos System keeps disconnecting

  • 26 April 2021
  • 2 replies
  • 240 views

I have had my system for a number of years and last changed by router (BT Smarthub 2) a year ago and have no problems whatsoever until recently.  My whole system no keeps disappearing so you cannot see it from the controller device.  It isn’t the controller as we use multiple devices ( all Apple) and on each device it will say that it can’t find the system.  My system is a play bar + sub and 2 play 1’s in the living room and 2 more play 1 s in other rooms.   Once the system disappears, if you reset the router it will return but often only for a short while and then connection will be lost again.

If you log into the router it says all the devices are still connected.  (As are the devices) used as controllers

 

If you connect the play bar by Ethernet the whole system is rediscovered.  Doing the same for other devices is less successful.  The individual device may return but play is interrupted.  If the keeping the play bar connected to Ethernet is a long term solution then I can look at this but at present I would prefer to revert to a wireless solution as I haven’t had any problems until now

 

Thanks in advance for any help

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Best answer by James L. 26 April 2021, 12:01

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2 replies

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Hi @BenG75,

 

We’re aware of an issue with the BT Smart Hub 2 causing connection issues with Sonos devices. Have a read of this thread to learn more:

 

 

Excellent - thanks James

Most appreciated