I’m on the brink of giving up on my Sonos system. Almost daily the system loses devices and then I can’t restore them to the network. Current problem is that all five of my devices are clearly visible on desktop / mobile apps and I can group them fine but then music only comes out of two. Creating a separate group with the remaining three works fine, but when I try to group all five again music doesn’t come out of them all. There doesn’t seem to be any method of diagnosing the problems so I can’t tell whether it’s a wireless issue, configuration issue, problem with my router or what. Constantly powering off devices is not practical (partly because extracting the power cables from the devices is so hard, and several area not easily reachable). WHY DOESN’T SONOS PROVIDE AN OFF BUTTON IF POWERING DOWN IS A CORE PART OF PROBLEM-SOLVING? God, I’m so frustrated. Sonos used to be amazing, but it’s so unreliable now I need to find an alternative.
So, my question is: how do I diagnose problems with my setup? Or do I just have to keep randomly trying things until something works?
Best answer by Jean C.
Thank you for that last diagnostic report.
It looks like your Spare Room is on Sonosnet Channel 1 and the rest of your system is on Sonosnet Channel 6.
If you keep your lamp wired for the moment, can you change your Sonosnet Channel to 1?
Once you have that changed, please test playback and then test this player un-wired and report back with your results.