To homepage To homepage
Answered

Echo with sound-bar and one

  • 31 October 2019
  • 87 replies
  • 7033 views
C

I am having an “echo” sound coming from my Sonos One speakers that are in surround sound mode with my sound bar. I have them grouped and they have been this way for a long time, I have done a truesound calibration a couple times, it will sound good for a day or two and then I notice an echo coming from the One speakers again. Can someone help me, please?!?!

icon

Best answer by Ryan S 19 November 2019, 22:41

We’re still working on this issue, it’s being investigated and as soon as a fix is ready to go we’ll let everyone know. For now, using the home theater device as the first in the group will work while we get this resolved.

 

Edit: For clarity, this means play music first to your home theater player, such as a Playbar or Beam, and after the music is playing, use the Sonos app or press and hold the play/pause on your other speakers to group them together. If the home theater speaker is the group coordinator, the first one in the group, the echo won’t start up with music playback.

View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

87 replies

Ken_Griffiths

I am having the same issue. My TV is one sound source and the other sound source are my playbar and my two play 1’s that I am utilizing for surround sound. The only way that the echo stops is to Turn the TVs sound off. 
 

Has there been any updates on this? 

The issue you’re hearing would likely happen with every soundbar/receiver, as the internal speakers are meant to be ‘off’ ... most TV’s switch off their internal speakers automatically, as soon as any external Home Theatre system is attached...it’s a case (normally) of using the internal TV speakers ‘or’ the external HT system and not both at the same time. Nothing for Sonos to update here.. I would discuss the issue you are experiencing with your TV manufacturers customer support, or see if there is a later firmware/software update for the TV which may resolve the matter.

R

I am having the same issue. My TV is one sound source and the other sound source are my playbar and my two play 1’s that I am utilizing for surround sound. The only way that the echo stops is to Turn the TVs sound off. 
 

Has there been any updates on this? 

Ken_Griffiths

Hey I'm here to call out the same echo issue. Using Play:1 with Playbar, and getting an echo when listening to TV. 

 

Have the Playbar as first device (not sure how to make it 'coordinator' but really it would be great if grouping them synced them. 

 

I accidentally submitted diagnostics just now from reading this thread - I thought I'd be able to write a description of the issue of.

Try the TV Dialog Sync slider bar in the Playbar room settings, that will/should fix the echo problem for you.

J

Hey I'm here to call out the same echo issue. Using Play:1 with Playbar, and getting an echo when listening to TV. 

 

Have the Playbar as first device (not sure how to make it 'coordinator' but really it would be great if grouping them synced them. 

 

I accidentally submitted diagnostics just now from reading this thread - I thought I'd be able to write a description of the issue of.

Ken_Griffiths

Ah I see, I thought the recent fix in the 10.6.1 update was for that issue, but see that’s perhaps not the case then. So that’s my mistake.

I’m fairly sure the suggestion of using the Beam as the GC will work for you. Thanks so much for the feedback/update too - that’s really appreciated. 👍 

N

Nico-84, 

Make sure you contact Sonos through the link I supplied in my earlier post. Hope you get it sorted soon.👍

Thank you Ken Griffiths,
I was contacted today by Sonos support. They suggested to make my Beam the group coordinator and then add my connect:amp after that. I didn’t know a speaker could be a group coordinator.  I’m trying it out now and it seems to have solved the problem untill now. Good news!

 

Ken_Griffiths

Nico-84, 

Make sure you contact Sonos through the link I supplied in my earlier post. Hope you get it sorted soon.👍

N

Hi,

I’m using a Beam in combination with 2 Sonos Ones and a sub in a surround setting.

I have been facing the echo issues for the last weeks as well. I’ve updated the Sonos app on all my devices to version 10.6.1, however I am still facing the same echo effect. It only becomes apparent after an hour or more. The echo effect is very clear if a person is talking e.g on the radio, then it becomes very annoying. The only thing which helps is pushing the stop and play buttons in the app.

Are other users also still facing this issue?

Presumably you have installed the latest update .. check the software version on all your devices in “Settings/System/About my System”. If the problem persists then when it happens again Submit a Sonos Diagnostic, post the generated reference number here and contact Sonos Customer Care 24/7 help.

 

 

 

Hi,

I have sent the diagnostic information with ref number 225870985.

Thanks for looking into this.

 

Ken_Griffiths

Hi,

I’m using a Beam in combination with 2 Sonos Ones and a sub in a surround setting.

I have been facing the echo issues for the last weeks as well. I’ve updated the Sonos app on all my devices to version 10.6.1, however I am still facing the same echo effect. It only becomes apparent after an hour or more. The echo effect is very clear if a person is talking e.g on the radio, then it becomes very annoying. The only thing which helps is pushing the stop and play buttons in the app.

Are other users also still facing this issue?

Presumably you have installed the latest update .. check the software version on all your devices in “Settings/System/About my System”. If the problem persists then when it happens again Submit a Sonos Diagnostic, post the generated reference number here and contact Sonos Customer Care 24/7 help.

 

 

 

N

Hi,

I’m using a Beam in combination with 2 Sonos Ones and a sub in a surround setting.

I have been facing the echo issues for the last weeks as well. I’ve updated the Sonos app on all my devices to version 10.6.1, however I am still facing the same echo effect. It only becomes apparent after an hour or more. The echo effect is very clear if a person is talking e.g on the radio, then it becomes very annoying. The only thing which helps is pushing the stop and play buttons in the app.

Are other users also still facing this issue?

S

Have you updated to the new Sonos controller, version 10.6.1?

If you have, then you’re experiencing a different issue, and I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. The Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

I finally had a chance to update. Everything seems to be working correctly now. Thank you for your help!

M

Hi Marcel, I see you got answered in another thread, but the 10.6.1 software has a fix for this issue. Just make sure you have that installed and you should be all set.

 

Indeed, and thanks. Can’t wait to update and test this evening. 

Ryan S
Userlevel 7
Badge +26

Hi Marcel, I see you got answered in another thread, but the 10.6.1 software has a fix for this issue. Just make sure you have that installed and you should be all set.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
M

Hi, is Sonos still working on a fix? It's been in the pipeline for almost two month now? We really love to have it fixed permanently, not having to start a stream on my playbar first….

Airgetlam

Have you updated to the new Sonos controller, version 10.6.1?

If you have, then you’re experiencing a different issue, and I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. The Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Bruce
S

Hello all. I’m having this same issue. I’ve tried making the playbar the group coordinator, but after 10 to 15 minutes I can hear the echo as well. All of my speakers are hardwired back to the router, nothing is wireless. Is there any ETA on a possible fix for the echo/sync issue that’s being experienced? I just got my playbar for Christmas. It works perfectly with the tv, but when grouped with all my speakers to play music, the echo shows up eventually.

Ryan S
Userlevel 7
Badge +26

There’s an update today, Sonos version 10.6.1, which has some improvements made which should correct this issue. When you have a moment, check for updates (if your system doesn’t update automatically) and you can test this out. We’re still monitoring the issue to make sure these changes have resolved it, so please let us know if you’re still seeing any trouble with playing music on home theater Sonos speakers and grouped rooms.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
D

Dear all,

i just heart from Sonos support a fix is coming soon but in the mean time be sure the playbar is your main system of the group. any other system above in the group will cause the echo -;(

 

regards,

Jan

K

Got this same issue, very disappointing how long it is taking Sonos to sort it !

Fine on TV radio has echo, spent an hour thinking it way my system at fault before googling it !

It happened after the last update, is it possible to roll back an update ? :thinking:

 

Thanks

 

P

Hi all, i have the same problem with echo on playbar with sub and 2 play 1 as surround speakers. It happens only when playing radio music. It starts randomly between 2hours or more. Stopping the radio and starting again solves that issue. But within the next 2 hours it occurs again.

Hope you guys get that fixed very soon.

Regards Wolfgang

D

As previously explained:

We have a soundbar and three one satellites

One satellite is configured as standalone the others are configured as surround.

The echo returns each half day averaged.

Reset by on / off is just a temporary solution and becoming really annoying for system in this price class.

 

Ryan S
Userlevel 7
Badge +26

@Datakiller01 do you have any trouble when playing music just to the home theater speaker with it’s bonded surrounds? Not grouped together with any speakers? And what about when you’re grouped with other speakers with your home theater speaker as the first room in the group? That workaround should keep things working in sync unless you happen to have two home theater setups there.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
D

Our system is just one year old. Switching to another brand is no option. Sonos is obligated to deliver the fix very soon when they want to avoid any further negative commercial.

Ryan S
Userlevel 7
Badge +26

The team is still working on it! As soon as I’ve got an update on when a fix is available I’ll let you know. Hopefully the workaround helps work in your home while that’s being worked on. 

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
C

Hi, this has been over two months and it is getting very annoying! I have over $3000 in Sonos equipment and I am getting ready to switch everything to Bose...can we please have some kind of update or progress report. I feel like I have been patient with this problem and I have submitted diagnostic every time this happens. Any update? Very disappointed and growing impatient! 

View real-time service status