From what I've seen elsewhere in the forum, I don't think this is the most frequent variation of this problem. In my case it's as though the volume is being turned down and turned up, rather than there being total dropout of sound. There's no particular pattern, nor is the degree of the volume lowering consistent. It doesn't seem to be the case that the louder volume ever exceeds what I'd set it to. I hope what I'm describing makes sense.
I've moved the unit closer to the wi-fi router, but I don't notice any lessening of the problem. It would be helpful to have a little more access to the player's networking layer, but I don't get the impression that any diagnostic software is available beyond the controller app, which, for it's relative complexity, is frustratingly devoid of any useful diagnostic functions.
Best answer by Keith N
: Sounds like the both of you should give our technicians a call. They will be able to finalize any troubleshooting, should you have defective speakers. Based on the diagnostic from noisy_cats
, I'm not seeing any errors in the PLAY:5 error log. Assuming the both of you are experiencing the same thing, the quickest way to get the unit replaced would be to talk to a support technician. Our contact information can be found here