My system consist of (2) Play 1, (1) Sub and a Playbase. Everything was running good until last night when my sub and playone's dropped off (lost the surround sounds). Re-installed the sub and playone's, performed trueplay tuning again, with-in an hour the sub dropped off this time but the playone's stayed on line. The sound got choppy and then the sub dropped out. I noticed that when this happened the white light on my playbase started flashing right before this happened both times. What could have caused this to happen? Would plugging one of my Playone's into my router and setting my system up as a boost solve this (one of my rear speakers is with-in two feet of my router)? First time Sonos owner.
Best answer by Keith N16 May 2018, 01:45
Thanks for your patience, bayoupr. I was able to get a closer look at the diagnostic report and it seems that both of the surround speakers in the Den are being "kicked" from the network (de-authorized). Normally, this points to a problem between Sonos and the wireless router. That being said, it would be best to give our support technicians a call to troubleshoot this in real time over a remote session.
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