I have reached the end of my technical ability now, so am reaching out for some support.
I have a Samsung TV connected using Optical to a Playbar, with x 2 Play1 Surrounds, and a Sonos Sub. On their own they work well - however as soon as you group with another Zone, eg Kitchen (or any other zone) suffers intermittent drop outs! This does only happen when its grouping TV Sound. ie, if I play Spotify through the Playbar and then group the issue is not present.
All software appears to be up to date, and I am not sure what else to try.
Interestingly I have a turntable connected to a Sonos Connect(AMP) and the same problem happens to this, on its own its flawless, but as soon as you Group with any other Zone, eg Kitchen (or any other zone) it suffers the same intermittent drop out. This does only happen when its grouping Turntable Sound. ie, if I play Spotify through the Playbar and then group the issue is not present.
Happy to submit a diagnostic if required, but would really appreciate some help.
Thanks in advance.
Best answer by Keith N
Understood. I would recommend giving our support technicians a call
to troubleshoot this in real time. They are able to set up a remote session and get a closer look at how Sonos data is being routed along the network. Thanks.