Question

Dropouts since 10.4.2 updates

  • 10 October 2019
  • 2 replies
  • 244 views

What's up with all the dropouts now on services since the last update? Streaming radio stations seem to okay, but Apple Music, spotify, pandora, and amazon are drop in and out.

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2 replies

Userlevel 7
Badge +21
Not seeing that here, next time it happens submit a diagnostic within a few minutes and contact Sonos Support with the number. 24x7 contact options are on the Sonos Contact page. You could put it here but this is a community forum so there is no promise that Sonos will notice it and we other users can't see the data.
Also, frequently, dropouts immediately after a software update can be due to duplicate IP address issues. Sometimes, just waiting for lease renewal would adjust this, but you could also unplug all your Sonos devices from power, then reboot your router. Once the router comes back up, plug your Sonos devices back into power. This refreshes your router, and assigns new IP addresses to all your Sonos devices.