I have an annoying problem which happens when I have my CONNECT grouped with other players. The CONNECT will occasionally drop out the sound for about a second and then return. Sometimes it will do this, say, once per minute, sometimes much more frequently.
What's odd is that this player is connected directly to my ethernet switch (unmanaged) and the problem occurs even if grouped with another player (a Play 3 previously, now Play 5) directly connected to the same switch.
All other player groupings (including wirelessly connected ones) work perfectly, so I'm at a bit of a loss to work out why this wired player experiences these dropouts. (Note it's only ever the CONNECT, not whatever other player(s) is grouped with it). This occurs regardless of whether the source is local (NAS on same ethernet switch) or an internet stream (Apple Music) so I don't think it's a problem with the player fetching the audio data in good time.
Other observations :
* Ping times from the CONNECT to wired players are well under 0.5ms
* When the CONNECT is playing on it's own it's completely stable
Everything else in the Sonos system (Play 1, Play 3, Play 5, Playbase/sub/pair of Ones) works perfectly, so I'd really like get this sorted.
Help from support team appreciated.
Diagnostics : 8158010