Question

dropouts in various rooms. non stop.

  • 19 September 2019
  • 2 replies
  • 55 views

never ending dropouts. I have four rooms. Line-in (record player) is the worst but it happens with all streamers too. Diagnostic 275373023

2 replies

Userlevel 7
Badge +22
Hi mattfrombrooklyn

It sounds like you have a lot of Wi-Fi interference and back-haul issues with your Turntable (i.e. meaning your network is struggling to keep up with the analog to digital conversion).

Don't misunderstand my next comment as you followed proper procedure. However, you may want to call Sonos Tech support or contact them via Twitter or Facebook versus waiting for your diagnostic to be discovered in this forum. Good luck.

Cheers!
Userlevel 7
Badge +21
At this point support is likely out for the weekend, the 24x7 support options on the contact page are the way to go.

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