Digital Output Issue on Playbase

  • 20 September 2017
  • 0 replies

I recently purchased a Playbase and went through the set-up. I have noticed that when watching TV , I need to turn the volume up to 70 per cent of max before I can hear anything and the quality is not what I expected from a Sonos product.

I have also tried playing music via Spotify and can confirm that the this method works as expected. I also tried Netflix and again can confirm that the quality is there.

I have adjusted the audio settings to Dolby and switched off sound via the TV. Unfortunately my experience watching TV is not what I expected and I am stuck as to what I need to do to resolve.

I have an LG373000 model which I admit is old (2009) but surely as there is a digital output on the TV the Playbase should still work. I don't want to have to purchase a new TV in case I encounter the same issue.

Help please....


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