Question

Different speakers cutting out when grouped with Playbar.

  • 9 December 2016
  • 2 replies
  • 364 views

Hello.., any speakers that I group with my Playbar, the sound starts to cutoff in and out, on that speaker, not on the Playbar, but those speakers by themselves or grouped with other speakers are working fine, I'm running the latest update, I have tried unplugging everything, but nothing fixes the problem, is any one else having this issue? Thanks.

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2 replies

These types of issues so soon after an update are almost always due to IP conflicts in your router being exposed by the Sonos reboots. You need to refresh the IP adresses in all your network devices. Reboot the following in order:

Modem
Router
Switches/Hubs
Wired Sonos players
Wireless Sonos players
Computers/Printers
All other devices - Phones, Tablets, etc.

Let each one come up before moving to the next. Note you can eliminate IP conflict problems by reserving IP by MAC address in your router setup. See your router manual for details.
Thank you jgatie, I will try it out.