Answered

device registered to original owner cannot be added to my network

S

Thsse two points may be linked or may be separate issues. I already have two devices regisfered to me which are part of my regular network,. I have just bought a third device on ebay but two problems exist first it only seems to work when connected to an ethernet cable and second i cant seem to add it to my network and when digging into the settings it shows it is controlled by the original owners email

ANY THOUGHTS PLEASE?

 

 

 

 

 

 

 

 

icon

Best answer by Ken_Griffiths 29 May 2021, 12:03

View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Ken_Griffiths

Perhaps try a factory reset of the device, as described in the below link and then do the setup again:

Factory resetting a Sonos product

Stanley_4
Userlevel 7
Badge +22

After the factory reset it should connect unless there is an issue with the Sonos radio.

 

If there is submit a diagnostic while you have it connected by wire and pass the number to Sonos with a request they look into it.

S

Thanks Stanley. Ken had already responded and the Factory reset was the perfect solution

Terms & ConditionsCookie settings