Over the last 6 - 9 months we have seen this issue intermittently.
- From Sonos Controller search for artist on Spotify (has also happened starting music from Spotify app - we have a paid subscription)
- choose artist
- select either Artist radio or an album by the artist or top tracks of artist
RESULTS: time bar in Sonos Controller shows the song is playing, but no sound is coming out of speakers. About 8 - 15 seconds (as per the time bar) audio comes out of the speakers at that point in the song. To be clear, there is not a delay in the start of the song, the audio starts 8 - 15 seconds into the song. Example, Bob Dylan’s Hurricane start playing audio at the words “Valentine from the upper hall”
Captured a recent diagnostic when it was happening - hopefully it shows something - 1020475143
NOTES: When this starts happening, it can go on for days or weeks. That includes total stops in using Sonons, changing to different music sources (TuneIn Radio, Sirius, Amazon Music), alarm starting the Sonos, Timer ending music playing. Both the starting and the stopping of the issue don’t seem to have anything that points to an issue - starts on its own, stops doing it on its own. For example, it was working fine the last two days, and then started to do it this morning (same artist radio).
ENVIRONMENT: has happened with grouped and non-grouped speakers, Current setup for Diagnostics - primary speaker of group (“Office - Play 3) is connected to ethernet and same hub it is connected to is showing PCs working fine. Connected to this group at this time are:
- “Living Area” - 2 Play 1’s
- “Parental Room” - 2 play 1s
- “TV Room”: sound bar, sub-woofer, 2 play 1’s
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