Cutting out Play:1.

  • 24 July 2020
  • 1 reply

Have 2 play:1s as rear surrounds, connected to a playbar. One of them intermittently cuts out when listening to music. 

See diagnostic 1228306144. 

I’ve tried a full reset, with no improvement

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1 reply

Userlevel 6
Badge +16

Hi @david_r_adv, Thanks for reaching out and welcome to the community.Thanks for bringing this up and we understand where you're coming from. I appreciate you taking the time to submit the diagnostic report. Regarding your issue, Kindly check this link about Music Service audio stops or skips for further troubleshooting on this issue. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.