Crackling in Connect Speakers when grouped

  • 28 January 2017
  • 3 replies

I am having a weird issue wherein the speakers that I have hooked up to a CONNECT are crackling only when they are grouped with my two PLAY:1's. If I don't pair them, or bypass the connect altogether they work fine with no crackling. The crackling is not volume based, it's always the same level whether I turn the volume up or down. Any help or suggestions would be great.

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3 replies

Userlevel 4
Badge +3
Tom B, kudos for using "whilst". :)
Thanks. I like to keep it classy.
Tom B, kudos for using "whilst". 🙂
Userlevel 4
Badge +3
Hi Kithas, welcome to the Sonos community. Can you send us a diagnostic taken whilst you're hearing the crackle and get back to us with the confirmation number? Can you also describe what is powering the speakers? Usually a CONNECT works with some kind of amplifier or HiFi system for this.