Crackle/Crunch sound on some songs only. Solution?

  • 29 October 2021
  • 4 replies
  • 96 views
R

Hi!

When i play some songs i can hear some crackling sound. It seems it comes with low volume/low frequent. Im not good with sound so its just a wild guess. Two songs for example: Yiruma - River flows in you and Ken Ring - Själen av en vän (swedish song) In the begining of those songs i can hear this crackling/crunhy sound from both playbar and my sonos one. Could it be a speak issue or is the music production causing it? 

 

 

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4 replies

el rubio

hi, what is the source you are playing the tracks from?

mix.bioss.net
R

hi, what is the source you are playing the tracks from?

Streamed from iphone or PC. 

I could try play it from Spotify via my TV? 

Not at home now though, 

Corry P
Userlevel 7
Badge +18

Hi @Robbs 

Welcome to the Sonos Community!

Unfortunately, if you are playing your own music files, no-one else can check playback for you.

How do the same tracks play on your computer or phone? Do you get the same noises? If so, I recommend re-downloading/re-ripping the tracks.

If you don’t hear the same noises, please try some online sources - do you ever hear the same issues? If so, I recommend you get in touch with our technical support team, who will go through some troubleshooting steps with you.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
el rubio

hi @Robbs the Yiruma track on Spotify sounds crystal clear so you could try it - if the crackling sound comes from both devices then it is most likely poor quality at the source (i.e. from your phone or pc)

 
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