Cr200 won't connect


Hi All. I have purchased a CR200 remote and am unable to connect it to Sonos net. I have a bridge and 3 zone players connected over Sonos net (not wifi) and can connect my iPhone but the CR200 will not connect. It sees the network and says it is trying to connect but then fails and says your Sonos component was not found. I've reset my router and the Sonos system and reset it up from scratch but still no joy. I've also tried all 3 channels and it still will not connect. Any help much appreciated:-)

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262 replies

Userlevel 2
Hi, CR 200 but it won't connect to my system, need help pls. Diagnostic confirmation: 8514339
Userlevel 7
Badge +20
Hi, all. If you require assistance getting a CR200 connected to your system, please give our support line a call. They can help you get up and running. Many thanks.
Hi, CR 200 but it won't connect to my system, need help pls. Diagnostic confirmation: 470436267
Userlevel 7
Badge +20
Hi there, bmv05. As per the advice above, please reach out to our phone team for assistance with this issue.
thanks...same problem cr 200's and 2X play 1's .......DC:463076721
same problem
cr200 cant connect to sonos system (upgraded)
diagnostic nr - 708739147
I have the same problem. I probably need Sonos tech team to apply the patch so that the CR200 firmware upgrades and so that it connect with my Sonos system. How do K reach out to Sonos team?
My diagnostics confirmation number is: 441073640.
Userlevel 7
Badge +26
Hi adjohann, you'll want to contact the team using the details here.