This has been happening for a while but is getting more frequent. Music stops playing, controller then can't find my Play:5 (Gen 1) on the network and I have to switch it off and on at the wall. When pressing the mute button, the LED flashes orange a few times. Sometimes nothing happens when I press this button. Once the device has dropped off the network, none of my controllers are able to see it, Android or Windows.
This can happen multiple times a day. I am using WiFi. I have tried the trick of making the Play:5 the first device on the network which has been reasonably successful, but not a 100% fix, and then a software update comes along causing the device to reboot and I'm back where I started.
I was using my Virgin SuperHub 3 for my WiFi, but replaced that with an ASUS RT-AC86U (stock firmware) hoping is would bring stability, but it didn't.
I don't understand why the device is not able to re-negotiate a network connection. My phone, TV and PC are all able to do this.
Please could someone check my diagnostics report and offer some advice? I'm assuming that report only contains data from the controller given the device is 'offline'? Wouldn't you need to see data from the actual device?
Best answer by Airgetlam
I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.